Current jobs related to Help Desk Analyst - Cape Town, Western Cape - Clicks Group Limited

  • Help Desk Technician

    11 hours ago

    Cape Town, Western Cape, South Africa iOCO Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Help Desk Technician to join our dynamic team at iOCO. As the first point of contact for IT support, you will deliver swift and effective solutions that keep our operations running smoothly.Key Responsibilities:Provide excellent customer interaction and communicate accurately and timeously...

  • Help Desk Expert

    4 days ago

    Cape Town, Western Cape, South Africa Bidvest International Logistics Full time

    Become a Help Desk Expert at Bidvest International Logistics and take your IT career to the next level! As a key member of our IT department, you will provide first-level desktop support for all hardware, software, and application platforms.Your Key ResponsibilitiesProvide telephonic, remote, and onsite support for all BidvestIL systemsCollaborate with the...

  • Help Desk Technical Expert

    6 days ago

    Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    Mindmatch Consulting is hiring a Help Desk Technical Expert to join our Technical IT Services Division. As a 2nd Line Support Engineer, you will be responsible for providing technical support via telephone, email, and remote access to our customers.Key Responsibilities:Manage user accounts, Active Directory configuration, and maintenance of IT systems and...

  • Help Desk Engineer

    6 days ago

    Cape Town, Western Cape, South Africa IOCO Full time

    iOCO Infrastructure Services offers an exciting opportunity to work as a Service Desk Engineer, supporting our dynamic team in delivering exceptional IT services to our clients.Your primary responsibility will be to provide first-line support, addressing client inquiries and resolving issues efficiently. Key tasks include:Engaging with clients to understand...

  • 2nd Line Help Desk Analyst

    7 hours ago

    Cape Town, Western Cape, South Africa Kocho Group Full time

    Kocho Group offers a range of benefits to support your well-being and career growth. These include Private Medical Insurance, Life Assurance, and Group Income Protection. You can also access a discount store, enjoy office amenities, and participate in celebrations for significant life events.What We Offer:Flexible working arrangements.Cycle to work...

  • Help Desk Professional

    1 hour ago

    Cape Town, Western Cape, South Africa Morae Full time

    We are dedicated to fostering a collaborative environment that encourages growth and innovation. As a Technical Support Consultant, you will work closely with various teams to resolve some of our largest customer escalations and own the communication line across internal and customer-facing teams.Cultivating a Culture of ExcellenceWe believe that exceptional...

  • Client Support Desk Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job title : Client Support Desk SpecialistJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries A client of ours is currently seeking a Support Desk Consultant to join their team in Century City. If you have a strong client support background and an interest in international supply chain...

  • ERP Systems Analyst

    7 days ago

    Cape Town, Western Cape, South Africa Aculocity, LLC Full time

    ERP Systems AnalystDescriptionThe ERP Systems Analyst's role is to ensure that the ERP application is maintained according to the business requirements. They are responsible for determining the ERP needs of a client and translating them into ERP system specifications. They will also assist in troubleshooting issues and writing knowledge base articles/work...

  • Front Desk Supervisor Lead

    11 hours ago

    Cape Town, Western Cape, South Africa Zutari Full time

    About Our TeamZutari is a leading organization in the hospitality industry, and we are committed to providing our guests with unforgettable experiences. As a Senior Project Developer, you will play a critical role in helping us achieve our goals.Your RoleYou will be responsible for administering front office functions, including:Managing day-to-day...

  • ERP Systems Analyst

    3 days ago

    Cape Town, Western Cape, South Africa Aculocity, LLC Full time

    ERP Systems AnalystDescriptionThe ERP Systems Analyst's role is to ensure that the ERP application is maintained according to the business requirements. They are responsible for determining the ERP needs of a client and translating them into ERP system specifications. They will also assist in troubleshooting issues and writing knowledge base articles/work...

  • Help Desk Agent

    6 days ago

    Cape Town, Western Cape, South Africa ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbH:We provide digital solutions for various industries.We commit to innovation and excellence in our services, focusing on client satisfaction.Job Description:Key ResponsibilitiesFurnish prompt support to customers via phone, email, chat, and social media platforms.Efficiently identify, troubleshoot, and resolve...

  • Help Desk Coordinator

    5 days ago

    Cape Town, Western Cape, South Africa Persona Staff cc Full time

    Job DescriptionWe are seeking a highly skilled and organized Client Services Administrator to join our team at Persona Staff cc.Key ResponsibilitiesAs a Client Services Administrator, your primary role will be to provide exceptional customer service by resolving queries and requests from incoming calls and email correspondence. You will also be responsible...

  • Help Desk Technician

    2 days ago

    Cape Town, Western Cape, South Africa Lanline Technologies Full time

    Key ResponsibilitiesMaintaining technical documentation: Regularly update and maintain technical documentation, working alongside the IT Support Technician.Testing new hardware and software: Assist the IT Support Technician in testing new hardware and software before full-scale installation.Traveling to other branches: Travel to other organizational branches...

  • Help Desk Technician

    1 hour ago

    Cape Town, Western Cape, South Africa Communicate IT Full time

    About the RoleThis is an exciting opportunity to join our team as an IT Support Engineer, where you will play a key role in delivering exceptional technical support to our clients.The successful candidate will have a strong background in computer science or information technology, with excellent analytical and problem-solving skills.ResponsibilitiesYour key...

  • Service Desk Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    iOCO Infrastructure Services Invites You to Explore Possibilities.Join our dynamic team as a Service Desk Engineer. Be the first point of contact for IT support, delivering swift and effective solutions that keep our operations running smoothly. If you're tech-savvy, customer-focused, and ready to make an impact in a fast-paced environment, this role is for...

  • Service Desk Engineer

    6 days ago

    Cape Town, Western Cape, South Africa IOCO Full time

    iOCO Infrastructure Services Invites You to Explore Possibilities. Join our dynamic team as a Service Desk Engineer. Be the first point of contact for IT support, delivering swift and effective solutions that keep our operations running smoothly. If you're tech-savvy, customer-focused, and ready to make an impact in a fast-paced environment, this role is...

  • Service Desk Agent I

    4 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking a proactive and customer-focused Service Desk Agent I , providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset. What you'll do: Excellent customer...

  • Service Desk Agent I

    3 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset.What you'll do:Excellent customer...

  • Service Desk Agent I

    1 week ago

    Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset.What you'll do:Excellent customer...

  • Client Support Desk Consultant

    4 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Primary Responsibilities: Client Support: Provide exceptional support to clients using our international supply chain application. Address client inquiries via email or phone and resolve issues professionally and efficiently. Troubleshooting & Issue Resolution: Diagnose, troubleshoot, and resolve software-related issues, including functionality, systems...

Help Desk Analyst

1 week ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Job Overview

We are seeking a skilled Help Desk Analyst to join our IT department at Clicks Group Limited. This role will be based at our Head Office in Cape Town and will report directly to the Service Centre Supervisor/Manager (IT).

Key Responsibilities

  1. Provide telephonic and email support to users, ensuring prompt resolution of IT incidents and service requests.
  2. Accurately record, assign, escalate, and track all incidents and service requests, taking ownership from initiation to closure.
  3. Deliver dynamic first-line technical support to restore IT services within agreed service levels, engaging professionally with business users and vendors.
  4. Ensure effective resolution of IT-related incidents and service requests with high customer satisfaction.
  5. Perform standby work from time to time in the IT Service Centre.

Required Skills and Qualifications

  • Knowledge of Information Systems.
  • Knowledge of company policies and procedures.
  • Knowledge of governance framework.
  • Knowledge of customer service and incident management processes.
  • Strong verbal and written communication skills.
  • Analytical and technical computer skills.

Education and Experience

  • Matric / Grade 12.
  • 2-3 years of experience in an IT Service/Call Centre environment.
  • ITIL Foundation certification.
  • IS or IT Diploma.
  • MCDST (A, ITIL, HDI).