Product Quality Engineer

3 days ago


Johannesburg, Gauteng, South Africa Wisetech Global Limited Full time

As a Product Quality Engineer at WiseTech Global Limited, you'll play a vital role in ensuring the high-quality delivery of our products. With a focus on software management, you'll be responsible for evaluating and categorizing incidents, assigning them to the appropriate teams, and ensuring timely resolution.

About Our Team

We're a dynamic team of passionate people enabling and empowering the supply chains of the world. Our products are built using the latest software tools and best hardware platforms, making a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large.

Responsibilities:
  • You'll require Level 2/3 Product Support experience in software management, with ITIL knowledge being a bonus.
  • Experience in triage management and conducting incident investigations is essential.
  • Adept in monitoring and managing critical outages and major incidents, with a demonstrated commitment to continuous learning and process improvement.
  • Exceptional communication and collaboration skills, along with a willingness to address critical outages outside regular working hours.
Skills:
  • CargoWise One experience would be beneficial but isn't mandatory.
  • Any qualification in the logistics sector is preferred but not essential.
What We Offer:

We offer a supportive work environment, flexible working arrangements, and a range of benefits. If you're passionate about product quality engineering, this is the perfect opportunity for you to take your career to the next level.



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