Service Delivery Specialist

4 days ago


Johannesburg, Gauteng, South Africa NTT DATA Full time

Job Overview

The Service Delivery Specialist - IT Operations is a key role within NTT DATA, responsible for ensuring the smooth delivery of IT services to our clients. This position requires a seasoned professional with a strong background in service delivery, IT project management, and client relationship management.

Key Responsibilities

  • Manage client relationships and ensure client satisfaction through proactive service delivery and issue resolution.
  • Develop and implement service improvement plans to enhance service delivery and reduce costs.
  • Collaborate with internal stakeholders to ensure seamless service delivery and resolve any issues that may arise.
  • Manage service contracts and agreements, ensuring compliance with client requirements and NTT DATA's service level agreements.
  • Develop and maintain service documentation, including service level agreements, service catalogs, and operational procedures.
  • Provide training and support to internal teams to ensure they are equipped to deliver high-quality services to clients.
  • Monitor and report on service performance, identifying areas for improvement and implementing changes as needed.
  • Develop and maintain relationships with key stakeholders, including clients, internal teams, and vendors.

Requirements

  • Relevant bachelor's degree or equivalent in Information Technology or Business Administration or related field.
  • ITIL Certification, such as ITIL Foundation or higher-level certifications.
  • Project Management Professional (PMP) certification desirable.
  • Client Relationship Management certification desirable.
  • Seasoned demonstrated years of experience in service delivery and/or related function in a medium to large ICT organization, preferably IT service provider.
  • Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle.
  • Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.



  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Job SummaryThe IT Team Lead will be responsible for managing the allocation and quality of work within their area of responsibility. This includes supervision and performance management of the team, driving team training and development needs, and ensuring that core processes are managed effectively.Key ResponsibilitiesSupervise and manage the performance of...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    The Recruiters is seeking a highly skilled Service Manager to oversee the entire service division of our esteemed client, a world-leading systems provider for all IT infrastructure requirements.Key Responsibilities:Directly responsible for overseeing the entire service divisionEnsure seamless delivery of services to clientsDevelop and implement strategies to...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job DescriptionService Solutions is seeking a highly skilled Technical Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the quality and efficiency of our metallurgical processes.Key Responsibilities:Contract Management: Manage coal purchase and supply contracts to ensure compliance with technical...


  • Johannesburg, Gauteng, South Africa FNZ Full time

    About the RoleWe are seeking an experienced Service Delivery Manager to join our team at FNZ. As a key member of our organization, you will be responsible for providing senior client management support, incorporating service delivery oversight and commercial management.Key ResponsibilitiesStrategy Formulation and ImplementationIdentify and secure additional...


  • Johannesburg, Gauteng, South Africa NTT Full time

    About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Continuous Integration and Delivery Specialist to join our team at Network Recruitment. As a key member of our organization, you will be responsible for designing, implementing, and maintaining our CI/CD pipelines to ensure seamless software delivery and deployment.Key ResponsibilitiesCI/CD...


  • Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Delivery Excellence Manager to join our team at Salt Employee Benefits. The successful candidate will be responsible for delivering exceptional service to our clients and managing the relationship to ensure long-term success.Key ResponsibilitiesClient Relationship ManagementDevelop and...


  • Johannesburg, Gauteng, South Africa Cool Ideas Service Provider Full time

    Cool Ideas Service Provider is seeking a highly skilled Debt Recovery Specialist to join our team.Key Responsibilities:Monitor and update reports and software systems to ensure accurate debt collection data.Maintain internal controls to prevent unauthorized access to debtor accounts.Oversee all debtor collections and ensure timely payment processing.Follow...


  • Johannesburg, Gauteng, South Africa H2R Africa Full time

    Job Title: ERP Project Delivery Lead - Business Transformation SpecialistJob Summary:H2R Africa is seeking an experienced ERP Project Delivery Lead - Business Transformation Specialist to join our team. As a key member of our delivery team, you will be responsible for leading and managing end-to-end ERP implementation projects, ensuring they are delivered on...

  • Contract Specialist

    4 days ago


    Johannesburg, Gauteng, South Africa Easy Skill Full time

    Job SummaryWe are seeking a highly skilled Contract Specialist to join our team at Easy Skill. As a Contract Specialist, you will play a critical role in supporting the delivery of required contracts for goods and services to support mining-related activities.Key ResponsibilitiesSupport the Senior Contracts Specialist in the delivery of required contracts...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    **Job Title:** Procurement Specialist**About the Role:**We are seeking a highly skilled Procurement Specialist to join our team at Telebest. As a key member of our procurement team, you will be responsible for facilitating the procurement process, ensuring timely and cost-effective delivery of goods and services.**Key Responsibilities:****Facilitate...


  • Johannesburg, Gauteng, South Africa Pro development Group Full time

    Job Title: IT Operations and Service Delivery ManagerJob Summary:We are seeking an experienced IT Operations and Service Delivery Manager to lead our team at Pro Development Group. This role combines technical expertise, customer service management, and operational efficiency. The ideal candidate will have a strong background in Microsoft technologies,...


  • Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

    Job Summary:We are seeking a highly skilled Service Desk Specialist to join our team at Liham Consulting Pty (Ltd). As a key member of our IT department, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.Key Responsibilities:Respond to service requests and incidents in a timely and efficient...


  • Johannesburg, Gauteng, South Africa People Source Full time

    Job SummaryWe are seeking a highly skilled Senior Automation Technical Delivery Manager to lead our team of automation specialists at People Source. As a key member of our organization, you will be responsible for the technical deployment and integration of automation solutions for a large multi-national.Key ResponsibilitiesLead a team of automation...


  • Johannesburg, Gauteng, South Africa NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Code 10 Driver

    14 hours ago


    Johannesburg, Gauteng, South Africa Sydsen Full time

    Job Summary:Sydsen is seeking a skilled Code 10 Driver to join our team. As a Code 10 Driver, you will be responsible for safely transporting dairy products to various locations.Key Responsibilities:Transportation: Safely transport dairy products to various locations, ensuring timely and accurate deliveries.Vehicle Maintenance: Inspect and maintain vehicles...


  • Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Junior Procurement Specialist to join our team at Pronto Labour Team. As a Junior Procurement Specialist, you will play a key role in supporting our procurement operations and ensuring the timely and cost-effective acquisition of goods and services.Key Responsibilities:Assist in the...

  • Diesel Mechanic

    4 days ago


    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions is a leading provider of truck rental services in the Gauteng Province, renowned for its reliability and competitive pricing. We are seeking a skilled Diesel Mechanic to join our team of experts. Key Responsibilities:Perform routine maintenance and repairs on heavy equipment and trucks.Diagnose and troubleshoot complex mechanical...


  • Johannesburg, Gauteng, South Africa Switch Recruit (Pty) Ltd Full time

    About the RoleWe are seeking a highly motivated and organized Customer Service Specialist to join our team at Switch Recruit (Pty) Ltd. As a key member of our operations team, you will be responsible for handling estimates, client services, and forwarding within freight and logistics.Key ResponsibilitiesCommunicate with Sales Executives to meet customer...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    About the RoleThe IT Risk Specialist will provide specialist advice, guidance, and support to the business and technology community to ensure the appropriate development and implementation of an IT risk management programme in accordance with governance and IT risk requirements.Key ResponsibilitiesOversee the implementation and monitoring of a risk...