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Sales Order Coordinator

2 weeks ago

Johannesburg, Gauteng, South Africa The Spitz Group Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Sales Order Coordinator. In this role, you will be responsible for ensuring the smooth operation of our order fulfillment process.

Main Responsibilities:

You will be responsible for receiving and processing customer orders, ensuring timely delivery, and maintaining accurate records. You will also provide excellent customer service, handling complaints and resolving issues efficiently.

Key Performance Indicators:
  • Timely order fulfillment: Ensure all orders and credits are captured accurately and on time
  • Customer satisfaction: Provide excellent customer service, handling complaints and resolving issues professionally
  • Administrative tasks: Maintain accurate records, work through open orders report, and analyze reports for trends and insights
Requirements:
  • Experience: 2 years working experience in a customer service role
  • Qualifications: Grade 12/NQF Level 4