Financial Recovery Assistant
2 weeks ago
Company Overview
The Legends Agency is a fast-growing fintech lending to small and medium-sized businesses in the United Kingdom.
We have an exciting opportunity for a graduate to join our UK Clients Legal department as a Financial Recovery Assistant. The successful candidate will work closely with the Collections team taking instructions on problematic customer accounts and seeking to reach a resolution with customers wherever possible.
Estimated Salary: R24,000 per month, depending on experience
Location: Hybrid
Job Description
A Debt Recovery Legal Assistant plays a vital role in managing pre-legal processes for cases referred from the collections team. This involves drafting and sending formal legal notices to clients with unresolved payment issues, handling client communications, and escalating cases to solicitors or paralegals when required.
Key Responsibilities:
- Manage the pre-legal process for cases referred from the collections team.
- Draft and send formal legal notices to clients with unresolved payment issues.
- Handle client communications (via calls and emails) to work toward a resolution.
- Escalate cases to solicitors or paralegals when required.
- Maintain accurate case documentation.
- Professionally manage interactions with difficult clients.
- Provide administrative support to the legal team.
Requirements
- A Finance or Legal related degree (non-negotiable).
- 2-3 years of experience (preferably financial/legal/lending background).
- Strong written and verbal communication skills.
- Confidence in handling challenging conversations with clients.
- Ability to remain composed when dealing with difficult or rude clients.
- Strong attention to detail and organizational skills.
- Ability to work independently in a fast-paced environment.
- Proactive, solution-focused mindset.
Benefits
- Contributory pension.
- Discretionary bonus.
- Company events.
- Complimentary lunch (Fridays).
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