Customer Value Management Strategist

2 weeks ago


Cape Town, Western Cape, South Africa Deka Minas (Pty) Ltd Full time
Job Title: Customer Value Management Specialist

Job Summary:

We are seeking a highly skilled Customer Value Management Specialist to join our team at Deka Minas (Pty) Ltd. The successful candidate will be responsible for developing and executing customer value management strategies to drive business growth and customer loyalty.

Key Responsibilities:
  • Develop and execute customer value management strategies to drive business growth and customer loyalty
  • Work with cross-functional teams to identify and prioritize customer value management opportunities
  • Design and implement customer journey maps to improve customer experience and drive customer retention
  • Develop and manage customer retention programs to reduce churn and increase customer lifetime value
  • Collaborate with marketing teams to develop and execute marketing campaigns that drive customer engagement and conversion
  • Monitor and analyze customer data to identify trends and opportunities for improvement
  • Develop and maintain relationships with key stakeholders to ensure alignment and support for customer value management initiatives
Requirements:
  • Relevant degree in Marketing, Business, or related field
  • Minimum 3 years of experience in customer value management, marketing, or related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Experience with data analysis and customer journey mapping
  • Knowledge of marketing automation tools and technologies
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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