Technical Support Team Lead

1 week ago


Pretoria, Gauteng, South Africa Isilumko Staffing Full time

Job Title: Technical Support Team Lead

Job Summary:

Isilumko Staffing is seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading a team of technical support specialists, providing technical support to users, and ensuring that all technical issues are resolved in a timely and efficient manner.

Key Responsibilities:

  • Team Leadership:
    • Lead a team of technical support specialists to ensure that all technical issues are resolved in a timely and efficient manner.
    • Provide guidance and support to team members to ensure that they have the necessary skills and knowledge to perform their duties.
    • Develop and implement processes to improve team efficiency and productivity.
  • Technical Support:
    • Provide technical support to users via phone, email, and in-person.
    • Investigate and resolve technical issues in a timely and efficient manner.
    • Communicate with users to ensure that they are satisfied with the level of service provided.
  • Finance, Procurement, and Asset Management:
    • Ensure that all technical equipment and software are procured and maintained in a timely and efficient manner.
    • Develop and implement processes to ensure that all technical assets are tracked and managed.
  • Education and Experience:
    • National Diploma in IT or related field.
    • Technical/Legal Certification.
    • A+ and N+ certifications.
    • 5 years of experience in 2nd and 3rd line technical support.
    • Team leadership experience.

Requirements:

  • National Diploma in IT or related field.
  • Technical/Legal Certification.
  • A+ and N+ certifications.
  • 5 years of experience in 2nd and 3rd line technical support.
  • Team leadership experience.

Working Conditions:

The ideal candidate will have excellent communication and leadership skills, with the ability to work in a fast-paced environment. The candidate must be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.

Language:

English (en-US)



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