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Client Experience Lead

1 week ago

Benoni, Gauteng, South Africa Progression Digital Full time

We value collaboration, creativity, and flexibility in our work culture. If you thrive in a dynamic, hands-on environment, we'd love to hear from you.

Job Responsibilities:

  1. Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  2. Manage project workflows and coordinate with internal teams to deliver high-quality results.
  3. Identify opportunities to improve processes and implement changes to increase efficiency and effectiveness.
  4. Collaborate with cross-functional teams to achieve business objectives and drive growth.

Requirements:

  1. Proven experience in client service, account management, or a related field.
  2. Excellent communication and interpersonal skills to build strong relationships with clients and colleagues.
  3. Able to adapt to changing priorities and deadlines while maintaining a focus on quality and results.
  4. Familiarity with project management tools and processes to drive efficiency and effectiveness.
  5. A creative problem-solver with a passion for delivering exceptional client experiences.