Current jobs related to Customer Experience Manager - Benoni, Gauteng - Job Masters

  • Customer Experience Manager

    1 week ago

    Benoni, Gauteng, South Africa Kontak Recruitment Full time

    Customer Experience Manager WantedWe are currently seeking an experienced retail professional to join our team as a Customer Experience Manager in Benoni.As a Customer Experience Manager, you will be responsible for creating an exceptional customer experience, driving sales, and leading a diverse team. You will work closely with store owners to manage daily...

  • Customer Experience Manager

    7 days ago

    Benoni, Gauteng, South Africa ANEW Hotels & Resorts Full time

    ANEW Hotels & Resorts is committed to delivering exceptional customer experiences through our Customer Experience Manager role.The ideal candidate will have experience in hospitality and management, with a focus on creating memorable experiences for guests.Key responsibilities include:Developing and implementing strategies to improve customer...

  • Senior Customer Experience Manager

    4 days ago

    Benoni, Gauteng, South Africa Kontak Recruitment Full time

    Job Title: Senior Customer Experience ManagerAbout the Role:We are seeking a seasoned Client Services Manager to drive customer satisfaction, communication excellence, and team performance. As a Senior Customer Experience Manager, you will shape and execute the customer experience strategy, ensuring every interaction meets the highest company standards.Key...

  • Customer Experience Host

    2 weeks ago

    Benoni, Gauteng, South Africa Tsogo Sun Full time

    We are seeking a Customer Experience Host to join our team at Tsogo Sun. In this role, you will be responsible for providing exceptional customer service, ensuring that our guests have a memorable and enjoyable experience.Your primary duties will include greeting and welcoming guests, managing reservations, and coordinating events and activities. You should...

  • Customer Experience Director

    2 weeks ago

    Benoni, Gauteng, South Africa Kontak Recruitment Full time

    Job Summary:We're seeking a highly motivated Retail Store Manager to lead our client's teams in Benoni.The ideal candidate will be responsible for overseeing daily store operations, managing staff, and delivering excellent customer service.Key Skills and Qualifications:Proven experience in retail and managementAbility to work independently and as part of a...

  • Customer Experience Director

    7 days ago

    Benoni, Gauteng, South Africa ANEW Hotels & Resorts Full time

    ANEW Hotels & Resorts is seeking a skilled Front Office Manager to be based in Gauteng, Benoni. As a key member of our team, you will create a positive first impression for guests by delivering exceptional service and exceeding customer expectations through efficient operations and friendly communication.About the RoleMid-Senior level position with...

  • Customer Fuel Experience Provider

    2 weeks ago

    Benoni, Gauteng, South Africa HR Human Solutions Agency Full time

    HR Human Solutions Agency is seeking energetic and customer-oriented Petrol Attendants to fill Full-Time positions.As a key member of our team, you will play a vital role in ensuring seamless customer experiences through prompt and courteous service delivery.About the Job:Providing fuel services to customers with a smileCash handling and managing customer...

  • Customer Experience Associate

    1 week ago

    Benoni, Gauteng, South Africa Private Full time

    As a Guest Service Representative at Private, you'll be at the forefront of delivering exceptional guest experiences. Key responsibilities will include:Ensuring seamless guest flow and efficient check-in/check-out processesProviding expert advice on hotel facilities and services to our guestsMaintaining high standards of cleanliness and...

  • Sales and Customer Experience Specialist

    4 days ago

    Benoni, Gauteng, South Africa Clicks Group Limited Full time

    About This Opportunity:We are seeking a skilled Retail Sales Associate to join our team. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment. You will also be required to proactively promote our products and services, as well as assist...

  • Automotive Parts and Spares Customer Experience Representative

    2 weeks ago

    Benoni, Gauteng, South Africa Job Masters Pty Ltd Full time

    Customer Experience Representative – Automotive – Boksburg / Jet ParkReporting to the Customer Service Manager, the ideal candidate would be someone from the automotive industry with strong knowledge of working with automotive parts and who understands the various vehicle platforms and the interchangeability of parts between different manufacturers.Types...

  • Guest Experience Manager

    1 week ago

    Benoni, Gauteng, South Africa ANEW Hotels & Resorts Full time

    We are searching for a Guest Experience Manager who can create a warm and welcoming atmosphere for our guests at ANEW Hotels & Resorts.About the Job:This is an excellent opportunity for a motivated individual to take on a key role in the Front Office team, ensuring a seamless and enjoyable experience for our guests.The successful candidate will be...

  • Experience Excellence Director

    4 days ago

    Benoni, Gauteng, South Africa Kontak Recruitment Full time

    Job Description:We are seeking an Experience Excellence Director to drive customer satisfaction, communication excellence, and team performance. As a key member of our team, you will shape and execute the customer experience strategy, ensuring every interaction meets the highest company standards.Responsibilities:Implement and oversee client service...

  • Care Experience Professional

    2 weeks ago

    Benoni, Gauteng, South Africa AfroCentric Group Full time

    **Our Team**We are a dynamic team of professionals committed to delivering exceptional service and quality. As a Service Consultant, you will be responsible for delivering outstanding client service and experience, maintaining legal, statutory, and regulatory compliance, and enhancing our brand presence.You will work closely with peers and leaders to ensure...

  • Customer Satisfaction Specialist

    4 days ago

    Benoni, Gauteng, South Africa Kontak Recruitment Full time

    Job Overview:The Customer Satisfaction Specialist will be responsible for driving customer satisfaction, communication excellence, and team performance. This involves shaping and executing the customer experience strategy, ensuring every interaction meets the highest company standards.Key Requirements:5-8 years of experience in client services, preferably in...

  • Guest Experience Strategist

    2 weeks ago

    Benoni, Gauteng, South Africa Smith Garb & Associates Full time

    Solutions Manager Job DescriptionAt Smith Garb & Associates, we are seeking a highly motivated and experienced Solutions Manager to join our team.The ideal candidate will have a proven track record of success in driving business growth, leading teams, and providing exceptional customer service.ResponsibilitiesDevelop and implement strategic plans to drive...

  • Customs Clearance Expert

    6 days ago

    Benoni, Gauteng, South Africa Expeditors Full time

    Job SummaryWe are seeking a Customs Clearance Expert to join our team at Expeditors. In this role, you will be responsible for ensuring accurate and timely customs clearance, preparing various documents for international transportation, and coordinating with contracted vendors.Key Responsibilities:Ensure accurate and timely customs clearance.Prepare and...

  • Customer Service Consultant

    4 weeks ago

    Benoni, Gauteng, South Africa AfroCentric Group Full time

    Service (Care) Consultant | Talent PoolPosition: Service (Care) Consultant | Talent PoolLocation: Cape Town - Woodstock / Johannesburg – RoodepoortJob Classification type: PermanentRemuneration Package: Market RelatedJoin Our Talent PoolThe AfroCentric Group is continuously on the lookout for individuals with expertise in the field indicated above. As part...

  • Customer Service Director

    1 week ago

    Benoni, Gauteng, South Africa Phoenix Recruitment Full time

    What We're Looking ForWe require a highly motivated and organized Front Office Manager to join our team at Phoenix Recruitment. The successful candidate will have a passion for delivering exceptional customer experiences and driving business growth.Duties and ResponsibilitiesLead the front office team to achieve operational excellence and high customer...

  • Customer Service Coordinator

    7 days ago

    Benoni, Gauteng, South Africa ANEW Hotels & Resorts Full time

    ANEW Hotels & Resorts is seeking a highly organized and customer-focused individual to manage reservations in Gauteng, Benoni. Key responsibilities include:Managing reservations to ensure smooth and efficient booking processesAssisting customers with inquiries and issues related to their bookingsThe ideal candidate should possess excellent communication...

  • Guest Experience Associate

    4 days ago

    Benoni, Gauteng, South Africa Hinduja Global Solutions Full time

    This is an exciting opportunity to become part of our dynamic housekeeping team as a Room Attendant.Your key responsibilities will include maintaining the high standards of cleanliness and hygiene in our hotel rooms.The ideal candidate will have:A strong focus on delivering excellent guest experiencesAbility to follow established processes and...

Customer Experience Manager

4 weeks ago

Benoni, Gauteng, South Africa Job Masters Full time

Customer Experience Manager Southern Africa International OEM East Rand

Salary offer: TCOE: R 940 000 R 1 300 000, inclusive of basic salary, car allowance, company contribution to medical aid and provident fund.

Job Summary

Direct Reports 1 x Customer Service Manager, Products and Exports

1 x Customer Service Manager, Lubrication, Services & Solutions

1 x CX Digital Support Representative

Job purpose To lead, direct and drive the strategic and operational development activities within customer service in Southern Africa.

The role requires the implementation of a delivery network, operational targets, activities, performance, delivery and execution of meeting the customer expectations that is aligned to the corporate business strategy for Southern Africa.

Leading, actively coaching the customer service managers and customer service representatives with effective and efficient support that contributes to the achievement of the business objectives and growth.

Proactively support the sales team in driving sales targets, take part in leads and opportunity generation for sales and sales campaigns

Implementing effective business processes, guidelines, and strategies to increase the efficiency of customer service and business operations jointly with the leadership team and with the extended management team.

Harnessing a working environment which encourages teamwork, purposeful action taking, energy and creativity.

Experience and knowledge

Minimum  A minimum of 8-10 years with proven customer service management within a multi-national company.

 A minimum of 5-7 years in a generalist management role with proven leadership experience within a multi-national company.

 Extensive knowledge of ERP systems including DOH, COH, and Syspro.

 Knowledge of customer service principles and practices.

 Ability to develop processes and systems to improve operational efficiencies.

 A systematic, logical, analytical approach to problem solving and decision making.

 Ability to present findings and recommendations to leadership team, management team, regional management team and structures within an international group matrix.

 General business unit management / staff management experience, with the ability to be flexible to manage direct reports and their subordinates when required.

 Strong customer orientation (both internally and externally) to drive business, string negotiation skills, strong performance management and strategic planning.

 Confidentiality, tact, and discretion in dealing with people.

 Excellent planning, organisational and administrative skills.

 Excellent communication and presentation skills English.

 Leadership skills and must have the ability to motivate and team building ability.

 Sound interpersonal skills and must have the ability to interact with staff at all levels with influence, persuasion, and ability to command respect.

Desirable

 Experience of working in a multi-national environment.

 Product and industry knowledge advantageous.

 Ability to analyse and interpret relatively complex data in a logical manner.

Qualifications and traits

Minimum  A formal tertiary qualification in Business Management is essential.

 Ability to manage managers and the operations team

 Results orientated |  Emotionally intelligent |  Self-starter/demonstrates initiative

 Hands-on attitude |  Ability to represent organisation positively

 Attention to detail |  Accountability for actions |  Integrity

Mental demands

 High levels of concentration required where the workload will vary every day. The ability to go

from one topic to another and be conversant is essential.

 Required to be self-motivated and be able to make decisions within delegated responsibility.

 Routinely concentrate for long periods of time in order to correctly analyse data/information.

 Will be expected to react to unpredictable operational requirements of an ad-hoc nature.

 Ability to multi-task and have the ability to manage stress and pressure.

 Must be able to adapt, show initiative, be a team player and have the ability to work under

little or no supervision.

Physical demands

 Domestic and from time to time cross-border travel will be required to engage with

customers.

 Occasional international travel to attend meetings and/or training.

 Will spend time at a desk working on a computer and attending meetings.

 Will be required to work extended hours including over weekends.

Health and safety/ exposure to risk

 Occasionally exposed to some risk whilst travelling.