Zendesk Customer Support Operations Specialist
3 weeks ago
Job Overview
We are seeking an experienced Zendesk Support Administrator to manage and optimize our client's Zendesk platform. The ideal candidate will have a strong background in workflow and CRM systems, particularly in setting up and managing communication channels.
Key Responsibilities
- Manage and optimize Zendesk routing to enhance customer experience and streamline contact routing.
- Liaise with the Zendesk account team and client technology team to deliver Service level requirements.
- Review MI to understand any issues and work with Zendesk for resolutions.
- Administer Zendesk platform, including workflows, automations, and reporting.
- Collaborate with cross-functional teams to identify process improvement opportunities and implement solutions.
- Monitor and analyse performance metrics to identify areas for optimization.
Requirements
- Matric (completed)
- Bachelor's degree/ Diploma in computer science, Information Technology, or a related field.
- Minimum of 12 months experience working with workflow and CRM systems particularly in setting up and managing communication channels (voice, SMS, chat).
- Proficiency in administering Zendesk or similar customer support platforms.
- Minimum of 12 months international call centre experience is preferred.
- Familiarity with Zendesk systems and best practices for contact routing and automation.
- Experience of bot implementation and management of bots
- Retail experience (premium brands preferred)
- Managing workflow and CRM platforms - implementing, maintaining, and optimizing.
- Knowledge of workflow and CRM platforms – primarily Zendesk
- Understand contact management processes
- Proficient in Microsoft Applications (Excel, Word, PowerPoint).
- Personal time management and ability to work on several tasks simultaneously.
-
Zendesk Support Operations Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full timeJob Title: Zendesk Support Operations SpecialistRed Ember Recruitment (PTY) Ltd is seeking a Zendesk Support Operations Specialist to support the ongoing management of Zendesk at one of our clients for a luxury retail campaign. The ideal candidate will have experience in managing and optimizing workflow and CRM systems, particularly in setting up and...
-
Zendesk Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full timeJob Title: Zendesk Support AdministratorRed Ember Recruitment is seeking a highly skilled Zendesk Support Administrator to join our team. As a key member of our client's campaign, you will be responsible for managing and optimizing their Zendesk platform to enhance customer experience and streamline contact routing.Key Responsibilities:Manage and optimize...
-
Zendesk Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeJob OverviewWe are seeking a skilled Zendesk Support Administrator to join our team at Black Pen Recruitment. As a key member of our client's team, you will be responsible for managing and optimizing Zendesk routing to enhance customer experience and streamline contact routing.Key ResponsibilitiesAdminister Zendesk platform, including workflows, automations,...
-
Zendesk Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full timeJob DescriptionRed Ember Recruitment is seeking a skilled Zendesk Support Administrator to manage and improve the client's chosen CRM workflow and contact management system. This role will support the ongoing management of Zendesk and identify opportunities for improvement to optimize the campaign. Key Responsibilities:• Manage and optimize Zendesk...
-
Zendesk Efficiency Specialist
4 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeAt ABC Worldwide, we're looking for a highly skilled Zendesk Efficiency Specialist to join our team. In this exciting role, you'll be responsible for optimizing and managing the Zendesk platform to enhance customer experience and streamline contact processes.The ideal candidate will have a strong background in workflow and CRM systems, with a minimum of 12...
-
Zendesk Support Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeAbout the RoleAt ABC Worldwide, we're seeking an experienced Zendesk Support Administrator to manage and optimize our customer support workflow. This pivotal role plays a crucial part in ensuring seamless customer interactions across all communication channels.Key Responsibilities:Zendesk Optimization: Develop and implement efficient routing strategies to...
-
Zendesk Support Administrator
1 month ago
Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full timeJob Title: Zendesk Support AdministratorWe are seeking a highly skilled Zendesk Support Administrator to join our team at Red Ember Recruitment (PTY) Ltd. As a key member of our team, you will be responsible for managing and optimizing our client's Zendesk platform to enhance customer experience and streamline contact routing.Key Responsibilities:Manage and...
-
Zendesk Support Administrator
1 month ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob SummaryThe Zendesk Support Administrator role is focused on managing and optimizing the CRM workflow and contact management system, Zendesk, for a luxury retail campaign. This position supports the ongoing management of Zendesk and works towards improvements that enhance the campaign's overall efficiency. The administrator will continuously seek...
-
Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa HR Studio Ltd Full timeCustomer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.Key Responsibilities:Assist customers with inquiries via email, phone, and chat.Manage and respond to...
-
Customer Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa HR Studio Full timeWe are seeking a highly skilled Customer Support Specialist to provide exceptional support and onboarding services to our users, tenants, and landlord clients. This role plays a crucial part in ensuring our clients receive top-notch support and succeed in using our solutions.Key Responsibilities:• Assist customers with inquiries via various channels.•...
-
Customer Support Optimization Specialist
5 days ago
Cape Town, Western Cape, South Africa abc Full timeCompany Overviewabc is a dynamic organization dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Customer Support Optimization Specialist to join our team and drive improvements in our Zendesk platform.About the RoleWe are looking for a proactive and self-motivated individual with a strong background in workflow...
-
Support Operations Specialist
3 weeks ago
Cape Town, Western Cape, South Africa abc Full timeAbout This RoleWe are seeking a highly skilled Support Operations Specialist to join our team at ABC. The ideal candidate will have experience in managing workflow and CRM systems, particularly in setting up and managing communication channels.Key Responsibilities:Manage and optimize Zendesk routing to enhance customer experience and streamline contact...
-
Customer Support Specialist
1 month ago
Cape Town, Western Cape, South Africa HR Studio Full timeWe're seeking a dedicated professional to fill the role of Customer Support Specialist at HR Studio. This position is crucial in ensuring our users, tenants, and landlord clients receive exceptional support and success in using our solutions.The ideal candidate will be responsible for:Customer Support:Providing timely and effective support to customers via...
-
Customer Support Specialist
1 month ago
Cape Town, Western Cape, South Africa abc Full timeThis role will play a critical part in the ongoing management of Zendesk for the campaign, ensuring the platform is optimized and operating in the most efficient way possible. We will also look at continuous improvement opportunities across the account (e.g. through Zendesk) and more broadly in terms of their overall processes and customer journeys and the...
-
Customer Support Specialist
1 day ago
Cape Town, Western Cape, South Africa HR Studio Ltd Full timeOverview">We are seeking a dedicated and skilled Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.">Salary">The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience.">Job...
-
Zendesk Administrator with PowerBI Expertise
3 weeks ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeWe are seeking a talented Zendesk Administrator with hands-on experience in setting up and configuring Zendesk from scratch, including workflows, automations, triggers, and custom fields. Additionally, the ideal candidate will have expertise in integrating Zendesk data with PowerBI for seamless reporting and data visualization.Key Responsibilities:Set up and...
-
Technical Zendesk Operations Manager
5 days ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeCompany OverviewBlack Pen Recruitment is a leading recruitment agency specializing in IT and technology placements.We are currently working with a luxury retail company that is seeking an experienced Zendesk Administrator to join their team on a permanent basis. This is a fantastic opportunity for a skilled professional to take on a challenging role and make...
-
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeWe are seeking a highly skilled Zendesk Administrator with expertise in setting up and configuring Zendesk from scratch, including workflows, automations, triggers, and custom fields. The ideal candidate will have a strong understanding of Zendesk's reporting capabilities and hands-on experience with PowerBI, including report creation, data visualization,...
-
Customer Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Fempower Full timeCustomer Support Consultant RoleMukuru is seeking a skilled Customer Support Consultant to provide exceptional customer service and assistance with money transfer orders and related queries. The ideal candidate will promote and support customer loyalty to the Mukuru brand.Key Responsibilities:Assist customers who contact the Mukuru Customer Support...
-
Customer Support Professional
3 weeks ago
Cape Town, Western Cape, South Africa HR Studio Ltd Full timeJob Title: Customer Support ProfessionalAbout the Role:Provide exceptional customer support via multiple channels to ensure customer satisfaction and loyalty.Manage and respond to support tickets using Zendesk, addressing and resolving customer issues efficiently and professionally.Maintain accurate records of customer interactions and feedback to improve...