Retail Operations Manager
6 days ago
**Company Overview:**
Fidelity Services Group is a leading provider of security solutions in Africa, committed to delivering exceptional services that meet the unique needs of our clients. Our team is dedicated to building strong relationships with our clients and ensuring their safety and security.
**Job Description:**
We are seeking a highly skilled and experienced Retail Site Manager to join our team. As a key member of our retail operations team, you will be responsible for managing three retail outlets at the Mall of Africa Shopping Centre. Your primary focus will be on shrinkage control, ensuring that all site-specific security requirements are met, and providing excellent customer service to our clients.
Main Responsibilities:
- Maintaining good relations between Fidelity Security Services Group and our clients regarding security services rendered
- Ensuring the timely posting of security officers on site
- Training security officers on site to prevent shrinkage
- Ensuring that all security officers meet contractual requirements stipulated by our clients
- Identifying risks for possible stock losses and developing action plans to prevent stock losses
- Evaluating service levels provided and making recommendations to our clients for improvement
- General management and supervision of security staff
- Handling HR-related queries promptly
- Investigating incidents and reporting on such
Requirements:
- MATRIC certificate
- PsiRA Grade A or B registration and accreditation
- At least 5 years of retail experience, preferably in a retail store environment
- Experience as a site manager with a security complement
- Knowledge and experience in investigation techniques
- Stock loss and shrinkage action plan knowledge
- Staff management experience
- Computer literacy
- No criminal record
- Sound planning, administration, interpersonal communication, and client liaison skills
- Strong planning, leadership, and organizational skills
- Good interpersonal and communication skills
- Own reliable transport and valid driver's license
- Will work day shifts (Monday to Friday) and every alternate weekend
- Must live in close proximity to the Midrand area
About Us:
Fidelity Services Group supports global fair practice and business ethics through continuous human capital development. We prioritize merit-based hiring and encourage historically disadvantaged candidates and black female candidates to apply.
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