IT Manager

2 months ago

Durban, KwaZulu-Natal, South Africa Ad Talent Africa Full time
Job Title: IT Manager

We are seeking an experienced IT Manager to join our team in KZN. As part of our global standardisation initiative, the client has re-organised their IT Operations department in South Africa to provide a professional and effective IT service.

Key Responsibilities:
  • Manage IT Operations within the region, inclusive of 2 direct reports
  • Diagnose and solve technical issues at 3rd Support Level and where needed, escalate to external vendors and to other internal teams
  • Provide technical assistance and remote troubleshooting support including availability to perform on-call (after working hours) activities
  • Manage caseloads (full escalations and requests for assistance)
  • Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use
  • Manage IT OPEX and IT CAPEX for the given region
  • Analyse tickets and work load for the given region
  • Handle change management
  • Supervise quality management
  • Organise training
  • Ensure service levels are met
  • Work with vendors
Requirements:
  • At least 4 years working experience as IT Manager in a similar environment
  • ITIL experience
  • In-depth knowledge of the diagnosis, repair and debugging of software and computer systems
  • Must have in-depth knowledge LAN/WAN Networking and IT Network Operations experience
  • Demonstrate knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 7/8/10, macOS, Linux, ChromeOS, iOS, Android operating systems, WiFi, MiFi, Bluetooth, Broadband, network routing, remote access, personal productivity software, terminal emulators, and video conferencing technology
  • Expert level with Microsoft Office, Adobe, Google Suite
  • Networking and network administration experience, preferred network engineering background
  • In-depth knowledge and relevant experience of firewalls, network protocols and network security
  • VMWare experience (preferably certified)
  • (Ruckus) Wi-Fi experience along with installation, configuration and troubleshooting skills
  • Server administration experience
  • Webserver management experience
  • People Management and Team Lead Experience
  • Cloud based solutions knowledge
  • Experience with both hardware and software issues
  • Advanced level in English (both written and verbal)
What We Offer:

You will flourish in this IT Manager role, if you have a preference to be a technical leader for 80%; and a people manager for the other 20% in a fast-growing international organisation.

  • ServiceNow Architect

    2 months ago

    Durban, KwaZulu-Natal, South Africa IT Ridge Technologies Full time

    Job SummaryWe are seeking a highly experienced Senior ServiceNow Architect to join our team at IT Ridge Technologies. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management (CSM), Configuration Management Database (CMDB), and Human Resource Service...

  • ServiceNow Architect

    2 months ago

    Durban, KwaZulu-Natal, South Africa IT Ridge Technologies Full time

    Job SummaryWe are seeking a highly experienced Senior ServiceNow Architect to lead our team in designing and developing innovative solutions on the ServiceNow platform. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management (CSM), Configuration...

  • ServiceNow Solutions Architect

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa IT Ridge Technologies Full time

    Job SummaryWe are seeking a highly experienced Senior ServiceNow Architect to join our team at IT Ridge Technologies. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management (CSM), Configuration Management Database (CMDB), and Human Resource Service...

  • ServiceNow Architect

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa IT Ridge Technologies Full time

    Job Summary: We are seeking a highly experienced Senior ServiceNow Architect to lead our team in designing and developing solutions and architectures on the ServiceNow platform. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management (CSM),...

  • Senior ServiceNow Technical Lead

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa IT Ridge Technologies Full time

    Job Summary:We are seeking a seasoned Senior ServiceNow Technical Lead to spearhead the development and implementation of innovative solutions on the ServiceNow platform. This renowned professional will possess in-depth expertise in IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management (CSM), Configuration Management...

  • Senior ServiceNow Expert with ITSM and LSD Focus

    5 days ago

    Durban, KwaZulu-Natal, South Africa IT Ridge Technologies Full time

    Job Title: Senior ServiceNow Expert with ITSM and LSD FocusAbout the Role:We are seeking a seasoned professional to join our team as a Senior ServiceNow Expert. This is an excellent opportunity for an experienced architect to leverage their expertise in designing and developing solutions and architectures on the ServiceNow platform.About You:The ideal...

  • ServiceNow Architect

    6 days ago

    Durban, KwaZulu-Natal, South Africa IT Ridge Technologies Full time

    Job Title: ServiceNow Architect - Design and Development LeadWe are seeking a highly experienced Senior ServiceNow Architect to lead our design and development efforts on the ServiceNow platform.About UsIT Ridge Technologies is a leading provider of IT services, committed to delivering innovative solutions that meet our clients' evolving needs. Our team is...

  • IT Infrastructure Specialist

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa IT Naledi Solutions Full time

    Job SummaryIT Naledi Solutions is seeking a skilled IT Field Technician to join our team. As an IT Field Technician, you will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and performing hardware and software installations.Key ResponsibilitiesManage the business relationship with clients to...

  • IT Technical Support Specialist

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa IT Naledi Solutions Full time

    Key Responsibilities:Manage the business relationship with clients to ensure mutual trust and open communication.Take service calls and perform incident-specific activities as directed by Call Planners.Perform preventative maintenance activities on certain products as directed.Install hardware and software, and perform basic maintenance and support.Provide...

  • Project Manager

    1 month ago

    Durban, South Africa SASIM IT Full time

    **Requirements**: - Prince 2 Practitioner or PMBOK Certification - 5 Years of Project Management experience managing large enterprise-scale projects - Proven track record of successfully delivering projects on time and within budget - Excellent communication, interpersonal, and leadership skills - Strong knowledge of project management tools and...

  • SAP Project Manager

    5 months ago

    Durban, South Africa Sabenza IT Full time

    SAP Project Manager Project Manager - SAP Durban - KwaZulu Natal - South Africa Are you a Senior Project Manager with experience in managing multiple digital technology projects concurrently and implementing large complex project/programmes as well as In-depth experience in SAP Upgrades including SAP S4 HANA, this is the opportunity for you. The Project...

  • Generic Management Nqf 5 Facilitator/assessor

    5 months ago

    Durban, South Africa Careers IT Full time

    Careers IT, established in 1994 requires a qualified, dynamic, Generic Management Facilitator and registered Assessor with Services SETA for it’s Umhlanga campus. **Job Type**: Temporary Contract length: 4 months

  • Operations and Retention Manager

    5 months ago

    Durban, South Africa Total IT Recruitment Full time

    Reputable company is looking for a Operations and Retention Bureau Manager who plays a pivotal role in leading and expanding the claims administration team within the business. In this pivotal role, you will spearhead the claims administration department, working collaboratively with fellow line managers and the business line executive. Your mandate is to...

  • Assistant Finance Manager

    1 month ago

    Durban, South Africa Adapt IT Group Full time

    Job category: Banking, Finance, Insurance. Stockbroking Location: Durban Contract: Permanent EE position: Yes About our company A provider of leading specialised software and digitally-led business solutions that assist clients across targeted industries. Introduction The assistant finance manager will be responsible for management reporting for the...

  • ServiceNow Architect

    4 months ago

    Durban, South Africa IT Ridge Technologies Full time

    Job Summary: We are seeking a highly experienced Senior ServiceNow Architect with over 10 years of expertise in designing and developing solutions and architectures on the ServiceNow platform. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management...

  • ServiceNow Architect

    4 months ago

    Durban, South Africa IT Ridge Technologies Full time

    Job Summary:We are seeking a highly experienced Senior ServiceNow Architect with over 10 years of expertise in designing and developing solutions and architectures on the ServiceNow platform. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management...

  • ServiceNow Architect

    4 months ago

    Durban, South Africa IT Ridge Technologies Full time

    Job Summary:We are seeking a highly experienced Senior ServiceNow Architect with over 10 years of expertise in designing and developing solutions and architectures on the ServiceNow platform. The ideal candidate will have in-depth knowledge and hands-on experience with IT Service Management (ITSM), Legal Service Delivery (LSD), Customer Service Management...

  • CRM Business Consultant

    5 months ago

    Durban, South Africa Total IT Recruitment Full time

    **CRM BUSINESS CONSULTANT** **Responsibilities** - Unlocking our evolving value proposition by on-boarding and maintaining bureau market clients, and through continuous consulting with them identify and act upon opportunities to up-sell additional products and services and become their business champions - Deliver on the desired end-to-end client experience...

  • Intermediate Functional Test Analyst

    2 weeks ago

    Durban, South Africa Adapt IT Group Full time

    Job category: Manufacturing, Building and Manual Work Location: Durban Contract: Permanent EE position: No About our company Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries...

  • Creditors Clerk

    1 month ago

    Durban, South Africa Adapt IT Group Full time

    Job category: Banking, Finance, Insurance. Stockbroking Location: Durban Contract: Permanent EE position: No About our company A provider of leading specialised software and digitally-led business solutions that assist clients across targeted industries. Introduction To provide the accurate accounting and processing of supplier invoices and to assist...

  • New Business Consultant

    5 months ago

    Durban, South Africa Total IT Recruitment Full time

    Well reputable company is looking for a New Business Development Consultant to help the company grow by delivering quality sales that translate into profitable clients and in addition to provide input to help shape our value proposition **Responsibilities** - Build and maintain a quality sales pipeline - Deliver to sales targets consistently - Make and...

  • Medical Claims Administrator

    5 months ago

    Durban, South Africa Total IT Recruitment Full time

    Well reputable company is looking for a **Medical Claims Administrator t**o join their dynamic team. The purpose of this role is to deliver an efficient, consistent and accurate administrative medical debt service to our clients. You will also provide the Doctors with monitoring and bureau reports that will allow him/ her to have real time data on the...

  • IT Field Technician

    2 weeks ago

    Durban, South Africa IT Naledi Solutions Full time

    REQUIRED LEARNING Grade 12 Computer Literate – Microsoft – Outlook/Word/Excel Essential A+ would be advantageous. N+ would be advantageous. MCSE 5 years Field Tech would be advantageous. General knowledge of desktop hardware and software Huawei certification (HCIA/HCIP Routing & Switching) Own vehicle Valid SA driver’s license   Cisco...

  • IT Field Technician

    2 weeks ago

    Durban, South Africa IT Naledi Solutions Full time

    REQUIRED LEARNINGGrade 12Computer Literate – Microsoft – Outlook/Word/Excel EssentialA+ would be advantageous.N+ would be advantageous.MCSE5 years Field Tech would be advantageous.General knowledge of desktop hardware and softwareHuawei certification (HCIA/HCIP Routing & Switching)Own vehicleValid SA driver’s license  Cisco would be...

  • Senior Database Administrator

    5 months ago

    Durban, South Africa e-Merge IT Recruitment Full time

    Are you an experienced and skilled Database Administrator ready to take your career to the next level? Do you thrive in a dynamic and challenging environment? If so, we have an exciting opportunity for you! Join a leading technology company at the forefront of innovation. We specialize in providing cutting-edge solutions to a diverse range of clients across...