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Workforce Optimization Specialist

1 week ago

Durban North, KwaZulu-Natal, South Africa Network Recruitment Full time

**Company Overview**

At Network Recruitment, we strive to connect talented professionals with exciting career opportunities.

We are currently seeking a highly skilled Workforce Planning Analyst to join our team in Durban North.

About the Role

As a Workforce Planning Analyst, you will play a vital role in analyzing and optimizing resource plans across cross-functional accounts.

Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to enhance productivity and revenue.

Key Responsibilities

  • Forecasting and Demand Analysis: Develop and maintain forecasts for resources and workloads, taking into account historical data, seasonal trends, and external factors.
  • Resource and Capacity Planning: Analyze and optimize resource allocation to ensure efficient use of staff and minimize costs.
  • Performance Analysis and Reporting: Provide regular reporting on key performance indicators, including forecasting accuracy, resource utilization, and productivity metrics.
  • SOP Improvement Initiatives: Identify areas for process improvement and develop strategies to increase efficiency and reduce waste.
  • Cross-Functional Collaboration and Stakeholder Management: Build strong relationships with stakeholders across various departments to ensure seamless communication and collaboration.

Requirements

  • Completed Matric (Grade 12) or equivalent qualification
  • Relevant tertiary qualification in Resource Planning or a related field (preferred)
  • 2-3 years' experience in a resource or workforce planning role
  • BPO or Consulting industry experience (essential)
  • Experience with forecasting and scheduling for complex operations
  • Proven experience with designing and implementing resource models and strategies
  • Advanced MS Excel skills
  • Strong analytical skills
  • Excellent verbal and written communication skills
  • Strong relationship building skills
  • Ability to work in a fast-paced, changing environment
  • High level of attention to detail

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

Contact Information

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.