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Sales Support Specialist
2 months ago
Purpose:
To effectively represent the ACDC product portfolio while ensuring exceptional service and support to our Franchise partners. This role is pivotal in fostering customer loyalty and trust, thereby enhancing our brand's reputation.
Key Responsibilities:
- Manage inbound inquiries through the call center, guiding prospects through the sales process until invoicing.
- Process sales orders received via telephone, email, and external representatives.
- Monitor and follow up on back orders to ensure timely fulfillment.
- Generate and review quote reports, ensuring follow-up actions are taken.
- Handle queries and perform general administrative tasks efficiently.
- Negotiate and finalize sales, including discount requests to facilitate conversions.
- Gather feedback and coordinate with the Procurement department regarding estimated time of arrivals (ETAs).
- Prepare daily sales reports to track performance.
- Engage in up-selling and cross-selling initiatives, promoting current specials.
- Collaborate with the external sales team and other departments to enhance service delivery.
- Address and resolve customer complaints effectively.
- Provide assistance as needed across various functions.
Key Performance Areas:
Experience in inbound sales is essential, alongside:
- Exceptional communication skills.
- Ability to adapt to change and maintain composure under pressure.
- Strong multitasking capabilities.
- Meticulous attention to detail.
Requirements:
- Matric qualification.
- Experience in inbound sales within the electrical sector.
- Strong communication skills.
- Ability to manage change and remain calm under pressure.
- Proficiency in multitasking.
- High attention to detail.
- Process-oriented mindset.
- Familiarity with systems and processes.
- Strong personality traits.
- Excellent planning and organizational skills.
- Effective time management and urgency perception.
- Strong problem-solving skills.
Work Level: Mid-Level
Job Type: Permanent
Salary: Market Related
EE Position: No