Technical Expert Lead

3 weeks ago


Randburg, Gauteng, South Africa Emporium Human Capital Full time

Technical Support Manager Role

We are seeking a highly skilled Technical Support Manager to join our team at Emporium Human Capital. This is a great opportunity for a professional with a passion for technical support to take on a leadership role.

Key Responsibilities

  • Lead a team of technical support personnel to provide high-quality service to clients
  • Develop and implement technical support strategies to improve customer satisfaction and reduce support requests
  • Collaborate with other departments to ensure seamless service delivery and resolve technical issues
  • Maintain up-to-date knowledge of technical products and services to provide expert support
  • Recruit, train, and manage a team of technical support staff

Requirements

  • Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended
  • PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience
  • Experience as Support Technician/Help Desk operator and working with clients
  • Own vehicle and drivers license to get to work
  • Good knowledge of CCTV, Access Control, Alarms, Gatemotors and Electric Fence and able to technically support the products

Closing Date: Not Applicable


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