Technical Expert Lead
3 weeks ago
Technical Support Manager Role
We are seeking a highly skilled Technical Support Manager to join our team at Emporium Human Capital. This is a great opportunity for a professional with a passion for technical support to take on a leadership role.
Key Responsibilities
- Lead a team of technical support personnel to provide high-quality service to clients
- Develop and implement technical support strategies to improve customer satisfaction and reduce support requests
- Collaborate with other departments to ensure seamless service delivery and resolve technical issues
- Maintain up-to-date knowledge of technical products and services to provide expert support
- Recruit, train, and manage a team of technical support staff
Requirements
- Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended
- PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience
- Experience as Support Technician/Help Desk operator and working with clients
- Own vehicle and drivers license to get to work
- Good knowledge of CCTV, Access Control, Alarms, Gatemotors and Electric Fence and able to technically support the products
Closing Date: Not Applicable
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