Distinguished Technical Support Professional

1 day ago


Pretoria, Gauteng, South Africa Jai Search Consultancy Full time

Technical Support Opportunity in a Dynamic Environment

We are seeking an experienced and skilled Technical Support Specialist to join our team. In this role, you will provide high-quality technical support to clients, utilizing your expertise in Microsoft systems and strong communication skills.

Key Responsibilities:

  • Deliver exceptional customer service by resolving hardware and software related incidents in a timely manner.
  • Collaborate with the team to ensure seamless delivery of services, meeting client expectations and SLAs.
  • Troubleshoot complex technical issues, applying knowledge of Microsoft systems, TCP/IP, LAN, WAN, SSL VPN, HP, and Dell hardware technologies.

Requirements:

  • Native French language proficiency and fluency in English.
  • 1 year of experience in an IT Service Desk environment providing 1st/2nd line support.
  • Experience supporting Microsoft Systems, including Desktop, Server, Office, and familiarity with Exchange/365, Active Directory, DNS, DHCP.
  • Familiarity with virtual environments (VMware/Hyper-V) and exposure to backup & disaster recovery technologies.

About the Role

This is a remote opportunity that offers the flexibility to work from home, with the possibility of occasional on-site visits. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

What We Offer

A competitive salary of R30,000 per annum, commensurate with experience, along with opportunities for growth and professional development in a dynamic and supportive team environment.



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