Current jobs related to Senior Operations Manager BPO - Cape Town, Western Cape - TTEC

  • Senior Operations Manager BPO Cape Town

    4 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Senior Operations Manager BPO Cape TownAt TTEC, we're committed to delivering exceptional customer experiences. As a Senior Operations Manager, you'll play a key role in driving business success and creating a positive work environment.Key Responsibilities:Lead and manage a team of junior managers to achieve operational excellence and service...

  • Senior Operations Leader

    4 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Senior Operations Leader – BPO Management At TTEC, we prioritize the Human Experience. As a Senior Operations Leader in our BPO sector, you will play a crucial role in crafting and delivering exceptional customer experiences while embodying the award-winning culture of TTEC. Your Responsibilities Are you passionate about leadership, mentoring, and...

  • Senior Operations Leader

    4 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Senior Operations Leader – BPO Management At TTEC, we prioritize the Human Experience. As a Senior Operations Leader in the BPO sector, you will play a crucial role in crafting and delivering exceptional customer interactions while enjoying the benefits of an award-winning workplace culture. Your Responsibilities Are you passionate about leadership,...

  • Senior BPO Operations Leader

    4 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Senior BPO Operations Leader At TTEC, we prioritize the Human Experience. As a Senior BPO Operations Leader, you will play a pivotal role in crafting and delivering exceptional customer interactions while experiencing the award-winning culture of TTEC. Your Responsibilities Are you passionate about leadership, mentorship, and coaching? In this position, you...

  • Senior Operations Manager BPO Cape Town

    1 month ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Senior Operations Manager BPO Cape TownAt TTEC, we're committed to delivering exceptional customer experiences. As a Senior Operations Manager, you'll play a key role in driving business success and creating a positive work environment.Key Responsibilities:Lead and manage a team of junior managers to achieve operational excellence and service...

  • Operations Manager BPO

    1 month ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Job Title: Operations Manager BPOJoin CallForce, a well-established telecommunications brand, as we seek an experienced Operations Manager BPO to lead our contact centre teams in delivering exceptional customer experiences.Key Responsibilities:Develop and implement plans to successfully deliver exceptional resultsHandle client interface, deliver on SLA...

  • Operations Manager BPO

    4 weeks ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Job Title: Operations Manager BPOJoin CallForce, a well-established telecommunications brand, as an Operations Manager BPO to lead, mentor, and coach contact centre teams to create and deliver amazing customer experiences. As a key member of our team, you will support and motivate your team to ensure they're on track to meet client goals.Key...

  • Operations Manager BPO

    2 months ago

    Cape Town, Western Cape, South Africa CallForce Full time

    {"title": "Operations Manager BPO", "content": "Job SummaryAt CallForce, we are seeking an experienced Operations Manager BPO to lead our contact centre teams in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for developing and implementing plans to successfully deliver results, handling client...

  • Operations Manager BPO Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Job Title: Operations Manager BPOAt CallForce, we are seeking an experienced Operations Manager BPO to lead our contact centre team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for developing and implementing plans to achieve outstanding results, while maintaining a high level of customer...

  • Operations Head

    1 month ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Job Title: Operations HeadThis is an exciting opportunity to join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile. As an Operations Head, you will play a key role in shaping the success of our BPO operation and driving exceptional career growth for our team.We are looking for a highly experienced and innovative leader to...

  • Senior Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Senior Operations ManagerCallForce is seeking a seasoned professional to lead our outbound campaigns and drive sales in a rapidly growing BPO operation. As a Senior Operations Manager, you will be responsible for delivering exceptional results, managing client expectations, and driving sales and customer service outcomes.Key ResponsibilitiesDevelop and...

  • Strategic Operations Manager BPO

    3 days ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Job OverviewAs a key member of our leadership team, the Strategic Operations Manager BPO will be responsible for leading and mentoring contact centre teams to deliver exceptional customer experiences. The ideal candidate will have a proven track record of successfully managing to strict client SLAs and driving business growth.Key ResponsibilitiesDevelop and...

  • Senior Operations Manager BPO Cape Town

    3 days ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Job DescriptionAs a Senior Operations Manager at TTEC, you will play a pivotal role in shaping the company's operational strategy to ensure long-term development and success.Key ResponsibilitiesSupport the Senior Operations Director in defining the operational strategy and drive business growth.Directly manage and develop a team of junior managers to...

  • Senior Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Senior Operations ManagerCallForce is seeking a seasoned professional to lead our outbound sales campaigns and drive exceptional results. As a Senior Operations Manager, you will be responsible for developing and implementing plans to deliver outstanding performance on a campaign-by-campaign basis.Key ResponsibilitiesDevelop and implement campaign strategies...

  • Senior Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Key ResponsibilitiesAs a Senior Operations Manager at Isilumko Staffing, you will be responsible for identifying and developing recommendations to enhance controls and efficiency in our processes.Additionally, you will provide coaching and feedback to team members to enable them to improve their performance and provide inputs on process and system to the...

  • Senior Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Senior Group ManagerWNS Global Services is seeking a seasoned professional to lead our senior management team as a Senior Group Manager. This role is responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.Key Responsibilities:Lead a team of operational leaders to achieve business...

  • Operations Manager – International BPO

    1 month ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Manager to join our team at ABC Worldwide. As an Operations Manager, you will be responsible for leading and managing teams to ensure quality and productivity targets are met.Key ResponsibilitiesManage teams and ensure quality and productivity targets are metDevelop strategies on the floor...

  • Senior Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Senior Group ManagerAt WNS Global Services, we are seeking a highly skilled and experienced Senior Group Manager to lead our team of operational leaders. As a key member of our senior management team, you will be responsible for delivering exceptional customer experience and driving business growth through strategic planning and execution.Key...

  • Senior Operations Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Job Summary:Telebest is seeking a highly skilled Senior Operations Director to lead our BPO operations team. The ideal candidate will have a proven track record in delivering exceptional results, driving business growth, and improving customer satisfaction.Key Responsibilities:Develop and execute innovative customer delight programs to elevate the overall...

  • Training Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Job Title: Trainer - BPO/Call CenterTelebest is seeking a highly skilled Trainer to join our team in an international BPO environment. As a Trainer, you will be responsible for delivering ongoing process training to our teams, ensuring they have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Key...

Senior Operations Manager BPO

2 months ago

Cape Town, Western Cape, South Africa TTEC Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at TTEC. As a key member of our leadership team, you will be responsible for driving the operational direction and financial performance of our business.

Key Responsibilities
  1. Operational Leadership: Provide strategic direction and guidance to the junior management team to ensure operational excellence, service improvement, and process refinement.
  2. Financial Management: Oversee the financial performance of the business, including budgeting, forecasting, and cost control.
  3. Team Development: Develop and implement training programs to enhance the skills and knowledge of the team, ensuring they have the necessary tools and systems to accomplish their tasks.
  4. Client Relationship Management: Build and maintain strong relationships with clients, ensuring seamless partnership and trust in our business.
  5. Process Improvement: Continuously identify and implement operational best practices and proactive solutions to drive business growth and revenue generation.
  6. Strategic Planning: Support the Senior Operations Director in defining the operational strategy to ensure the long-term development and success of the business.
Requirements
  1. Experience: A minimum of 4 years of call center management or equivalent work experience, ideally in a Business Process Outsourcing (BPO) environment.
  2. Leadership Skills: Proven ability to lead, mentor, and inspire a team to achieve exceptional results.
  3. Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
  4. Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret and manipulate data for reporting.
  5. Business Acumen: Understanding of business operations, including financial management, process improvement, and strategic planning.
What We Offer
  1. Competitive Compensation: A competitive salary and performance bonus opportunities.
  2. Benefits: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  3. Career Growth: Opportunities for career advancement and professional development.
  4. Diverse and Inclusive Work Environment: A diverse and inclusive work environment that values and respects the perspectives and contributions of all employees.