Senior Operations Manager BPO Cape Town

1 month ago


Cape Town, Western Cape, South Africa TTEC Full time
Senior Operations Manager BPO Cape Town

At TTEC, we're committed to delivering exceptional customer experiences. As a Senior Operations Manager, you'll play a key role in driving business success and creating a positive work environment.

Key Responsibilities:
  • Lead and manage a team of junior managers to achieve operational excellence and service improvement.
  • Develop and implement effective operating models to maximize revenue and performance.
  • Support the Operations Director in defining the operational strategy and ensuring long-term business success.
  • Identify and implement operational best practices and proactive solutions through collaboration with the wider TTEC teams.
  • Contribute to the operational elements of new bids and services.
  • Ensure seamless partnership with clients and build trust in our business.
Requirements:
  • Minimum 4 years of call center management or equivalent experience, ideally in a BPO.
  • Strong leadership and stakeholder management skills.
  • Ability to interpret and manipulate data for reporting.
  • Good process and change management experience.
  • Customer-focused mindset.
What We Offer:
  • Knowledgeable and supportive leadership.
  • Diverse and community-minded organization.
  • Career growth and learning opportunities.
  • Competitive compensation and benefits.


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