Senior Operations Manager BPO Cape Town
1 month ago
At TTEC, we're committed to delivering exceptional customer experiences. As a Senior Operations Manager, you'll play a key role in driving business success and creating a positive work environment.
Key Responsibilities:- Lead and manage a team of junior managers to achieve operational excellence and service improvement.
- Develop and implement effective operating models to maximize revenue and performance.
- Support the Operations Director in defining the operational strategy and ensuring long-term business success.
- Identify and implement operational best practices and proactive solutions through collaboration with the wider TTEC teams.
- Contribute to the operational elements of new bids and services.
- Ensure seamless partnership with clients and build trust in our business.
- Minimum 4 years of call center management or equivalent experience, ideally in a BPO.
- Strong leadership and stakeholder management skills.
- Ability to interpret and manipulate data for reporting.
- Good process and change management experience.
- Customer-focused mindset.
- Knowledgeable and supportive leadership.
- Diverse and community-minded organization.
- Career growth and learning opportunities.
- Competitive compensation and benefits.
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Senior Operations Manager BPO Cape Town
4 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeSenior Operations Manager BPO Cape TownAt TTEC, we're committed to delivering exceptional customer experiences. As a Senior Operations Manager, you'll play a key role in driving business success and creating a positive work environment.Key Responsibilities:Lead and manage a team of junior managers to achieve operational excellence and service...
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Cape Town, Western Cape, South Africa TTEC Full timeSenior Operations Manager – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you...
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HR Specialist
2 months ago
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HR Specialist BPO/Contact Centre Cape Town
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HR Specialist BPO/Contact Centre Cape Town
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Senior Operations Manager BPO Cape Town
6 days ago
Cape Town, Western Cape, South Africa TTEC Full timeJob DescriptionAs a Senior Operations Manager at TTEC, you will play a pivotal role in shaping the company's operational strategy to ensure long-term development and success.Key ResponsibilitiesSupport the Senior Operations Director in defining the operational strategy and drive business growth.Directly manage and develop a team of junior managers to...
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Senior Operations Leader
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Cape Town, Western Cape, South Africa TTEC Full timeSenior Operations Leader – BPO Management At TTEC, we prioritize the Human Experience. As a Senior Operations Leader in the BPO sector, you will play a crucial role in crafting and delivering exceptional customer interactions while enjoying the benefits of an award-winning workplace culture. Your Responsibilities Are you passionate about leadership,...
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Senior BPO Operations Leader
1 month ago
Cape Town, Western Cape, South Africa TTEC Full timeSenior BPO Operations Leader At TTEC, we prioritize the Human Experience. As a Senior BPO Operations Leader, you will play a pivotal role in crafting and delivering exceptional customer interactions while experiencing the award-winning culture of TTEC. Your Responsibilities Are you passionate about leadership, mentorship, and coaching? In this position, you...
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PKF Cape Town Trainee Accountant Opportunity
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Lead Operations Executive BPO
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