Current jobs related to Team Lead: Business Process Specialist - Cape Town, Western Cape - Santam Insurance

  • Team Lead: Business Process Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Limited Full time

    Team Lead: Business Process Specialist (Process Optimisation)Date: 21 Feb 2025Location: Bellville, Western Cape, ZASantam has a unique opportunity for a Team Lead: Business Process Specialist, forming part of the Business Process Optimisation team. The Team will supports multiple companies within the Santam Group through the offering of the following...

  • Support Team Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Customer Experience SpecialistDescriptionAbout the Role:The Lead Service Specialist will lead our support team, driving them to deliver exceptional service and meet key performance indicators.This role requires a strong understanding of US consumer...

  • Sales and Marketing Team Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Sales and Marketing Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 weeks agoJob title: Lead Generation ManagerDescriptionAbout the Role:This is an exciting opportunity to join our Sales and Marketing Team as a Lead Generation Specialist. The successful candidate will be responsible for generating new business leads and...

  • Sales and Business Growth Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Description: Sales and Business Growth SpecialistWe are seeking a highly skilled Sales and Business Growth Specialist to join our team in Cape Town. As a Sales and Business Growth Specialist, you will be responsible for developing and implementing strategies to drive business growth and generate new leads.Your key responsibilities will include:Developing...

  • Lead Closing Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Closing Specialist - Cape Town - Lead Generation GroupWe are dedicated to connecting businesses with qualified leads and excelling in high-stakes sales environments.About Our ApproachOur company focuses on providing ongoing support, including training and a competitive compensation package, to help our sales professionals grow in their careers.We offer...

  • Lead Generation Team Lead

    3 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Service Delivery LeadDescriptionService Delivery Lead - Job DescriptionIn this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues. You will develop and implement strategies...

  • Escalations Process Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalations Process Lead - Cape Town - Lead Generation GroupLead Generation Group is seeking an experienced Escalations Process Lead to join our team in Cape Town.Responsibilities:Developing and implementing efficient escalation processesCollaborating with other departments to improve customer experienceProviding training and support to team members on...

  • Lead Customer Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Customer Experience Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoAbout the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key...

  • Lead Service Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Service Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Customer Experience SpecialistDescriptionAbout the Position:We're seeking an Experience Quality Director to lead our support team and drive exceptional customer service.The ideal candidate will have a strong understanding of US consumer...

  • Business Development Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Business Development Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Generation ManagerDescriptionJob Title: Business Development LeadAt Lead Generation Group, we are committed to delivering exceptional results for our clients. We are seeking a skilled Business Development Lead to join our team and help drive...

  • Support Team Lead

    3 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Support Team LeadAbout the Position:We're looking for a talented Support Team Lead to join our team at Lead Generation Group.The ideal candidate will have a strong understanding of customer service expectations and regulatory requirements.You'll be responsible for optimizing support processes, implementing best practices, and using data analytics to improve...

  • Escalations Process Lead Position

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalations Process LeadLead Generation Group seeks an experienced Escalations Process Lead to join our team.About the Role:Develop efficient escalation processes to improve customer experience.Collaborate with other departments to enhance process efficiency.Provide training and support on escalation procedures.The successful candidate will have a strong...

  • Process Enhancement Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalations Process Enhancement LeadWe are looking for a highly skilled Escalations Process Enhancement Lead to drive process improvements and deliver exceptional customer experiences.About the Job:Design and implement efficient escalation processes to improve customer satisfaction.Collaborate with internal stakeholders to identify areas for process...

  • Escalations Specialist Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalations Specialist Lead - Cape Town - Lead Generation GroupThe Lead Generation Group is committed to delivering exceptional customer experiences. To achieve this, we need an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues.This role requires strong de-escalation techniques and conflict resolution...

  • B2B Lead Closing Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    B2B Lead Closing Specialist - Cape Town - Lead Generation GroupOur company is on a trajectory of impressive growth, connecting businesses with qualified leads and specializing in high-stakes, high-reward sales environments.About Our CultureWe provide a supportive and collaborative team culture, ongoing training, and a competitive compensation package.A base...

  • Lead Optimization Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    B2B Lead Conversion Specialist - Cape Town - Lead Generation GroupJob title: B2B Lead Conversion SpecialistDescriptionLead Generation Group is seeking a B2B Lead Conversion Specialist to convert leads into customers and drive revenue growth.About Us:We are at the forefront of redefining the lead generation landscape. Our company is rapidly expanding and...

  • B2B Lead Conversion Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    B2B Lead Conversion Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoDescriptionJob Summary:B2B Lead Conversion Specialist wanted at Lead Generation Group. As a B2B Lead Conversion Specialist, you will be responsible for converting leads into customers and driving revenue growth.About Us:At Lead Generation Group, we are...

  • Team Lead for Business Process Improvement

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Role:The Business Analyst Team Leader will be responsible for leading business analysis and system integration initiatives for our client. The ideal candidate will have a strong background in supply chain systems and be able to engage with stakeholders to ensure effective communication and alignment.Main Responsibilities:Lead business analysis and system...

  • Lead Escalations Specialist

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Escalations Specialist - Cape Town - Lead Generation GroupWe are seeking a highly skilled Escalations Specialist to oversee complex client complaints.This role requires exceptional leadership skills, strong communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client...

  • Escalation Resolution Lead

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalation Resolution Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionEscalations Specialist Lead OpportunityWe are seeking an experienced Escalations Specialist Lead to join our team at the Lead Generation Group. This is an exciting opportunity to work in a dynamic environment...

Team Lead: Business Process Specialist

1 month ago

Cape Town, Western Cape, South Africa Santam Insurance Full time

Stay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.

Find your perfect role at SantamTeam Lead: Business Process Specialist (Process Optimisation)

Santam has a unique opportunity for a Team Lead: Business Process Specialist, forming part of the Business Process Optimisation team. The Team will support multiple companies within the Santam Group through the offering of the following services: Lean Six Sigma Training and Certification, Lean Six Sigma Project Execution, Process Excellence Training, Process Excellence Leadership, Process Simulation, and Process Consultation. The role of the Team Lead is to drive and deliver these services to the Santam Group. This position supports remote work, but several days per month is office based in Bellville (Cape Town).

JOB DESCRIPTION

The Team Lead needs to provide the vision and support to the team throughout the implementation of these services. Working in a business environment (short-term insurance) with strong business leaders, it requires taking the lead in driving these capabilities and methodologies. The Team Lead needs to have the ability to facilitate, influence and contribute to Business Process Optimisation. The incumbent will report to the Manager: Business Process Optimisation that has the objective to grow business process capabilities and skills over time.

The team and stakeholders are located across several cities, and the Team Lead should be comfortable managing remote process improvement initiatives efficiently and effectively.

Primary responsibilities:

The Business Process Specialist is accountable and/or responsible for the following:

  • Promote and contract the services of the team to Business to ensure optimal benefits are obtained.
  • Plan project execution to balance business demand, team capacity and prioritisation.
  • Apply process improvement and re-engineering methodologies and principles using best practices (i.e., Lean Six Sigma and Process Simulation).
  • Contribute to the Lean Six Sigma and Process Excellence training. Support Lean Six Sigma Green Belts and Black Belts.
  • Collaborate through a healthy relationship with the Business Process Optimisation Team and the Process Owners in the Group.
  • Verify benefit realisation through the design and analysis of process performance indicators.
  • Promote the visibility of the work from the team.
  • Communicate the progress and milestones of process improvement projects to Steerco's.
  • Improve team performance, capacity, and capability by effectively sharing knowledge and upskilling.
QUALIFICATIONS, KNOWLEDGE, AND EXPERIENCE
  • B. Engineering Degree & IT Degree or similar qualification.
  • 5 – 8 years' experience in Process Optimisation.
  • 3 years + experience as a Black Belt (Master Black Belt advantageous), using the DMAIC methodology, associated tools and techniques.
  • 2+ years' of management experience.
  • Computer Literacy and Experience in MS Office (Teams, Word, Excel, and PowerPoint).
  • Data Analytical Skills: Experience with Power BI, SigmaXL and Minitab.
  • Experience in Process Simulation (Simio or similar simulation software).
  • Experience in providing data-driven solutions.
  • Demonstrable experience leading projects and larger scale change.
  • Experience with Process Mining would be an advantage.
  • Experience within the financial services environment would be an advantage.
KNOWLEDGE & SKILLS
  • Good understanding of Lean Six Sigma and Process Principles.
  • Process Simulation.
  • Agile Concepts.
  • Building networks and good relationships.
  • Analytical and systems thinker.
  • Produce creative solutions to business problems.
  • Perform under pressure.
  • Self-motivator.
  • Challenge current assumptions and beliefs.
  • Motivate and mentor others.
  • Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills.
  • Deciding and initiating action Competent in Problem-Solving and Troubleshooting.
  • Prioritising Objectives and Planning.
COMPETENCIES
  • Client Focus.
  • Drives Results.
  • Flexibility and adaptability.
  • Reporting and Administration.
ABOUT THE COMPANY

Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company, and our success is rooted in our passion for our clients. Everything we do is based on our delivery of Insurance Good and Proper.

#J-18808-Ljbffr