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German Speaking Customer Service and Sales Representative
2 months ago
Job Summary
We are seeking a highly skilled and multilingual customer service professional to join our team at Black Pen Recruitment. As a German Speaking Customer Service and Sales Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.
Key Responsibilities
- Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages
- Work on airline reservations systems and handle voice calls in English and German, including some written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and meet expected client service levels
- Work in a demanding and time-sensitive call center environment
Requirements
- Native level fluency in German language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
What We Offer
- Fully paid product and systems training
- 4 weeks of fully paid training
- Opportunity to work with a prestigious airline brand
- Chance to develop your skills in a dynamic and fast-paced environment
