Operations Coordinator

3 days ago


Durban North, KwaZulu-Natal, South Africa Cullinan Holdings Full time
Job Description

We are seeking a highly organized and detail-oriented Operations Coordinator to join our team in supporting our French-speaking customers.

The successful candidate will be responsible for delivering exceptional operational support to the Reservations team, ensuring timely and accurate booking arrangements.

Key Responsibilities

  • Conduct availability checks with precision
  • Finding and securing alternative options when challenges arise
  • Booking of services
  • Loading bookings into the Reservations system accurately and timeously
  • Reconfirming accommodations and services to safeguard against errors or losses
  • Making amendments as and when requested by the customer
  • Performing telephonic reconfirmations before guest's arrival
  • Conducting quality checks on every booking, ensuring excellence is our standard
  • Compiling final travel documentation and any other essential operational documents

Requirements

Qualification

  • Grade 12
  • A Travel and Tourism qualification is highly preferable

Essential experience and skills required

  • Fluent in French (reading and writing)
  • Related Inbound FIT travel operations experience
  • Experience working with reservations systems
  • Product, destination, and logistical knowledge of South and Southern Africa


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