Operations Coordinator
3 days ago
We are seeking a highly organized and detail-oriented Operations Coordinator to join our team in supporting our French-speaking customers.
The successful candidate will be responsible for delivering exceptional operational support to the Reservations team, ensuring timely and accurate booking arrangements.
Key Responsibilities
- Conduct availability checks with precision
- Finding and securing alternative options when challenges arise
- Booking of services
- Loading bookings into the Reservations system accurately and timeously
- Reconfirming accommodations and services to safeguard against errors or losses
- Making amendments as and when requested by the customer
- Performing telephonic reconfirmations before guest's arrival
- Conducting quality checks on every booking, ensuring excellence is our standard
- Compiling final travel documentation and any other essential operational documents
Requirements
Qualification
- Grade 12
- A Travel and Tourism qualification is highly preferable
Essential experience and skills required
- Fluent in French (reading and writing)
- Related Inbound FIT travel operations experience
- Experience working with reservations systems
- Product, destination, and logistical knowledge of South and Southern Africa
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