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Padel Club Operations Director

3 weeks ago

Centurion, Gauteng, South Africa Virgin Active Padel Club Full time
Job Summary

We are seeking a highly motivated and experienced Padel Club Operations Director to join our team at Virgin Active Padel Club. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Staff Management: Oversee the day-to-day management of staff, ensuring that they are trained, motivated, and equipped to provide outstanding service to our members.
  • Stock Control and Merchandise: Manage the inventory of merchandise in the Pro Shop, including ordering, stocking, and maintaining accurate records.
  • Club Infrastructure: Ensure that the club's facilities and equipment are well-maintained, safe, and meet high standards.
  • Culture and Environment: Foster a welcoming and healthy environment that encourages member engagement and retention.
  • Customer Relationships: Build and maintain strong relationships with members, providing personalized support and ensuring their needs are met.
  • Event Initiatives: Oversee the planning and execution of events, tournaments, and promotions that drive membership growth and revenue.
  • Marketing: Develop and implement effective marketing strategies to promote the club and attract new members.
  • Utilization: Analyze data to optimize court utilization, ensuring that courts are fully booked and generating maximum revenue.
  • Financial Control: Monitor and manage financial performance, including budgets, expenses, and revenue projections.
Requirements
  • Experience: 3+ years in a similar role, preferably in the sports or hospitality industry.
  • Skill Set: Strong leadership, communication, and interpersonal skills; ability to work effectively in a fast-paced environment; proficiency in MS Office and CRM software.