Operations Director
3 weeks ago
Senior Operations Manager
About the RoleIsilumko Staffing (JHB) is seeking a highly skilled Senior Operations Manager to join their team. The successful candidate will be responsible for developing and implementing operation strategy and operating model.
Key Responsibilities- Operations Management:
- Develop and implement operation strategy and operating model.
- Design, implement, and review operational policies and procedures.
- Manage data collection for metrics update to achieve productivity targets and deliver excellent customer service.
- Partner with cross-functional teams to enhance proprietary tools and systems.
- Conduct budget reviews and report cost plans to upper management.
- Ensure compliance with industry regulations and internal policies.
- Improve systems, processes, and best practices.
- Manage day-to-day operations and operations team.
- Perform quality assurance controls and monitor production KPIs.
- Develop ways to increase customer service quality and satisfaction.
- Analyse data for process improvement and cost savings.
- Optimise workflows and report on operational efficiency.
- Stay updated on industry trends and implement new technologies.
- Education:
- Relevant Degree: Business Administration or equivalent.
- Postgraduate Qualification: Advantageous in Business Administration or Management studies.
- Excellent research and analytical skills
- Solid knowledge of Customer Relations Management best practices
- Excellent planning, organisational, and project management skills
- Strategic leadership and staff management skills
- Problem-solving skills
- Strategic management and implementation skills
- Policy development and implementation skills
- Service delivery focus
- Stakeholder relationship-building skills
- Excellent verbal and written communication skills
- Excellent interpersonal relations skills
- Customer-focused
R 150,000 - R 250,000 per annum.
LocationJohannesburg, South Africa.
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