Lead Technical Operations Specialist

6 days ago


Cape Town, Western Cape, South Africa DLK Group Full time
About the Role
The DLK Group is seeking a highly skilled and experienced Lead Technical Operations Specialist to join our team. This role will be pivotal in driving the planning, coordination, and implementation of new system projects, ensuring seamless integration and addressing any emerging issues.

Key Responsibilities:
• Gather and analyze system requirements to ensure alignment with business objectives and user needs
• Create and maintain comprehensive technical documentation, including system specifications and process flow diagrams
• Conduct gap analysis to evaluate system performance and identify areas where current systems may fall short of meeting business goals or requirements
• Offer technical support through the System Administration Forum (SAF), troubleshooting recurring IT issues and working towards their resolution
• Lead training sessions for internal users on new systems, updates, and tools to ensure efficient adoption and optimal system usage
• Assist with data governance initiatives, ensuring data integrity and consistency across departmental systems

Requirements:
• Minimum 5 years of experience in system analysis & system architecture, system administration, and project management
• Proficiency in system administration and technical troubleshooting
• Proven track record in project management, including working with cross-functional teams to drive projects to successful completion
• Strong experience with technical documentation creation, including process flow diagrams and system specifications
• Knowledge of data governance principles and experience performing data analysis to identify system improvements

Estimated Salary Range:
$90,000 - $110,000 per annum

Benefits:
The DLK Group offers a competitive salary range and a range of benefits, including access to ongoing professional development opportunities, flexible working arrangements, and a collaborative and dynamic work environment.

About the Company:
The DLK Group is a dynamic and growing organization that prides itself on its commitment to excellence and customer satisfaction. We are dedicated to delivering high-quality solutions and services to our clients and partners.

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