Help Desk Technician Lead

Job Summary:We are seeking a highly skilled Help Desk Technician Lead to join our team at TalentCru. In this role, you will lead a team of help desk technicians, providing technical support to customers, resolving complex issues, and developing solutions to improve our services.Key Responsibilities:Lead a team of help desk techniciansProvide technical...

2yeas - Perform first line general technical support to end-users remotely and telephonically in all departments - Help, assist and train users on the usage of the IT systems in general. - Follow standard IT Help Desk procedures. - Administer Manage Engine Service Desk System - Keeping track of status of calls attended to pending and resolved calls. -...

Duties - Appropriately escalate unresolved queries to the next level of support - Track, route, and redirect problems to the correct resources - Update customer data and produce activity reports - Walk customers through a problem-solving process - Utilise excellent customer service skills and exceed customers’ expectations - Ensure proper recording,...

To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. - Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions - Develop and deploy solutions for all computer-related problems...

**Synopsis** Are you a highly motivated and skilled IT professional looking for a challenging and rewarding career? If so, the Senior Technician Service Desk position is the perfect opportunity for you. - Coordinates and assists with the preparation of reports and measurements on the services provided by the service desk. - Provide support and coaching to...

To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions Develop and deploy solutions for all computer-related problems and...

To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...

Co-ordinates and assists with the preparation of reports and measurements on the services provided by the Service Desk - Provide support and coaching to service desk technicians on customer service and technical insights and trains and coaches all new employees on customer service, technical support and policies and procedures **Qualification and...

**Job Description Summary**: Technical Help Desk **Technical Help Desk** **We are the makers of possible** BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every...

Job DetailsWe are seeking a highly skilled X2 Service Desk Agent I to join our IT support team at iOCO Infrastructure Services. This is a contract position based in Sandton, working in an open-plan office environment.The successful candidate will have:2-3 years' experience in an IT service desk environment.Excellent customer service and communication...

**SUPPORT DESK TECHNICIAN** As a Support Desk Technician, you will be responsible for supporting end-users on various IT related issues. You’ll provide remote support to users across the country to ensure that our clients are kept up to date with new releases and security patches. You’ll also work closely with the Product Management team and design...

To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs - Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service...

Qualifications and RequirementsTo be successful in this role, you will need:A minimum of 2-3 years' experience in an IT service desk environment.Excellent customer service skills and a proven track record of providing high-quality support.Strong problem-solving skills and the ability to work independently.Excellent communication and interpersonal skills,...

As a Support Desk Technician, you will be responsible for supporting end-users on various IT related issues. You'll provide remote support to users across the country in order to ensure that our clients are kept up to date with new releases and security patches. You'll also work closely with the Product Management team and design teams, helping them deliver...

Job DescriptionTalentCru is seeking a skilled IT Service Desk Specialist to provide exceptional technical support to our internal stakeholders and customers.About the RoleThis is an exciting opportunity for a motivated individual to join our team as a Technical Support Professional, offering 1st level technical support across hardware, software, and...

**A permanent position exists at our Head office in Sandton for Manager: IT Service Desk within the Information Technology Department reporting to the Head: Information Technology** **ROLE PURPOSE** - Leading a team of service desk technicians to ensure an effective, efficient and constantly developing and improving the service delivery to the internal...

Service Desk Agent level 1 Job Responsibilities: - Takes telephonic calls from customers requiring technical assistance - Ensures a work ticket is opened on the internal logging system - Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department - Escalates more complex problems...

Job Title: Front Desk Team LeadWe are seeking a highly motivated and results-driven Front Desk Team Lead to join our team at HR Genie. This is an exciting opportunity for someone who is passionate about leading high-performing teams and delivering exceptional customer experiences.Key Responsibilities:Lead and manage the front desk team, providing guidance...

Provides 1st and 2nd level IT support across the organisation by applying a Customer First culture.To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVsResolving escalations and critical incidents and...

**Overall Purpose of the Job** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. May...