Hotel Guests Support Assistant

About the RoleLead and manage all aspects of hotel operations, including front desk, housekeeping, food and beverage, sales and marketing, and maintenance.Motivate a team of employees to deliver exceptional guest service and ensure guest satisfaction.Develop and implement operational policies and procedures to ensure efficient and effective operations.

Company OverviewOrion Hotel Group is a leading hospitality provider in Rustenburg, dedicated to delivering exceptional guest experiences and fostering positive relationships with our community.

**Job Duties/Responsibilities will include**: Greeting guests on arrival to the hotel and making them instantly feel at ease Processing check-ins and explaining key facilities within the hotel including the fitness center and on-site restaurant Providing advice and information about local attractions, restaurants and transport options Creating final bills...

1years Key Outputs: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other...

We are seeking an experienced and dynamic Hotel General Manager to oversee the operations of our beautiful Safari Hotel and Conference Centre in Rustenburg. The ideal candidate will be responsible for leading and managing all aspects of the hotel's operation to ensure exceptional guest service, employee satisfaction, and financial performance....

DUTIES AND RESPOSIBILITIES: - Greet hotel guests, answer any questions or concerns. - Provide an outstanding guest experience. - Maintain an orderly front desk. - Operate computer programs and multi-line phone systems. - Maintain guest records and book reservations. - Complete basic cashier and bookkeeping responsibilities. - Contact necessary staff to...

Key ResponsibilitiesThe successful candidate will be responsible for:Overseeing all day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, sales and marketing, and maintenance.Leading and motivating a team of employees to deliver exceptional guest service and ensure guest satisfaction.Developing and implementing...

2years - Ensure that the financial targets of the hotel are met. - Ensure that your costs are monitored and remain in line with company and industry standards (e.g. food and beverage costs, staffing, etc.). - Ensure that your debtors are managed and collected per company policy and procedure. - Implement adequate controls within the framework and...

3years - Handle guest enquiries while establishing rapport with guests during booking process - Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager - Ensure accurate detailed capturing of reservations (providing accurate information, quoting,...

3years Responsible for assisting the Lodge Manager with the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge Stand in for the Lodge Manager when they are not available Support Senior Lodge Management to achieve their goals and objectives Assist the Lodge Manager with...

Job SummaryWe are seeking an experienced and dynamic leader to oversee the day-to-day operations of our Safari Hotel and Conference Centre. The ideal candidate will possess strong leadership and management skills, with a proven track record of achieving financial targets and delivering exceptional guest service.

2years Answer the phone at the front desk to respond to current and prospective guests’ needs. Book reservations for individuals, families and groups as required. Greet walk-in guests and guests with reservations when they arrive at the front desk. Refer guests to local amenities and venues. Communicate guests’ requests and complaints to the appropriate...

3years - Train and motivate and manage all housekeeping staff. - Assist with queries and guests complaints - Maintain and implement procedure to ensure the cleanliness of all areas of the hotel including outside areas, rooms and public areas. - Daily meetings and handovers with staff. - Do monthly stock takes. **Qualifications and Experience**: - Minimum...

**Job Advert Summary**: Does interacting with new people excite you? **ANEW Hotels & Resorts** are looking for an excellent **Front Office Manager **to be based in **North West, Rustenburg**. ANEW Hotels are looking for a Front Office Manager to create a good first impression, exceeding customer expectations through efficient delivering and friendly service...

Our beautiful Safari Hotel & Convention Centre is seeking a proactive and customer-focused Food & Beverage Supervisor to join our dynamic team. The ideal candidate will be responsible for overseeing the daily operations of the food and beverage department, ensuring high standards of quality and service. Key Responsibilities: Supervise and coordinate all food...

**Job Duties/Responsibilities will include**: Welcoming and greeting guests in a manner that creates a favourable first impression Ensure an efficient reception experience for Guests - check in /out audit procedures Achieve positive outcomes from Guest queries in a timely and efficient manner Answering the calls in a professional and friendly manner and...

We’re Hiring! Join Our Team as a Sales Reservationist! Are you passionate about sales and customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want YOU to join our team as a Sales Reservationist at our amazing hotel! We’re looking for a dedicated and driven individual to help us achieve our booking goals and deliver...

Are you passionate about sales and customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want YOU to join our team as a Sales Reservationist at our amazing hotel!We’re looking for a dedicated and driven individual to help us achieve our booking goals and deliver exceptional service to our guests.Location: Choose between Sundown...

Are you passionate about sales and customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want YOU to join our team as a Sales Reservationist at our amazing hotelWe're looking for a dedicated and driven individual to help us achieve our booking goals and deliver exceptional service to our guests.Location: Choose between Sundown...

Are you passionate about sales and customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want YOU to join our team as a Sales Reservationist at our amazing hotelWe're looking for a dedicated and driven individual to help us achieve our booking goals and deliver exceptional service to our guests.Location: Choose between Sundown...