Senior Account Director

3 weeks ago

Johannesburg, South Africa Link Worldwide Full time

LINK is a leading global marketing services business. Every day we work with the world’s biggest brands to create and execute experiential marketing campaigns which excite audiences, build customer loyalty and demand attention. Our teams in more than 60+ countries across six continents combine local knowledge with sector expertise to deliver exceptional outsourced marketing communications, transactional services and global brand programs to clients in 150+ markets worldwide.

Our people are passionate about creating outstanding promotional campaigns and brand experiences for the world’s leading consumer brands. We have the integrity to understand and own our place in the world. And with a disruptive mindset, we have the courage to do things differently.

We are looking for a Senior Lead to work with one of the biggest iconic brands. As the senior lead within the market, this role will create long-term, trusting relationships with our customers and to oversee all activities related to the sourcing, management and reporting of all categories identified within the scope of services for LINK.

**Job Purpose**:
As the senior lead, this role will create long-term, trusting relationships with our key customer and to oversee all activities related to the sourcing, management and reporting of all categories identified within the scope of services for LINK.

To oversee, manage and take ownership of the relationship centrally and in key markets delivering a range of promotional item / gift projects for the clients. These will show best in class innovation, creativity and project delivery for our customer.

**Key responsibilities and accountabilities**:
- Ensure all transactions are managed to the highest standards ensuring all work by the team is managed, controlled, checked and delivered successfully.

- Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.

- Ensure customer service is a priority. Identify and resolve all issues relating to customers within Standard guidelines.

- Provide professional presentations to customers.

- Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.

- Maintaining and updating database of local suppliers and managing the relationships

- Liaise with suppliers and have strong negotiation skills

- Oversee the team and ensure they process all orders and invoices in a timely fashion

- Work with the team and produce accurate customer quotations and ensure quality samples and artwork for proposals.

- Manage SLA’s and KPI’s set and ensure that there is regular communication regarding order status to all departments to ensure timely delivery of orders.

- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase volumes - where applicable.

- Work with LINK colleagues to ensure all opportunities are shared where applicable to drive opportunities and revenue in all markets

- Work closely with Senior Management team to ensure that there is a cohesive communication across all of our activities to ensure we are operating as the global outsource strategic partner across marketing items.

**Skills Required**:
- Experience in the promotional goods / print industry

- Experience working with drinks related companies - preferably on a single source contract basis

- To have a strong team attitude

- Excellent oral and written communication skills

- First class, effective organisational skills

- A pro-active approach to managing projects

- Experience of managing and working as part of a team

- A keen eye for detail and an understanding of budgeting and financial reporting

- Ability to work under pressure whilst maintaining a cool outlook

- A personable and professional character that will allow you to build client rapport

- The confidence to give clients trust in your work

- Excellent knowledge of MS Office particularly power point and excel

- Excellent problem solving ability

- Enthusiastic and passionate

- Good time-management skills

Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.

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