Junior / Intermediate Corporate Travel Agent

6 months ago

Randburg, South Africa THE TRAVEL GROUP Full time

Travel consulting experience
- Galileo or Amadeus experience
- Are; proactive, solution focused with the highest level of attention to detail & accuracy, leaving no room for errors - if this is you read on:
**Required**:
A benefit if experienced in Corporate Travel Consulting with the ability to provide a seamless service, handling any requests in full, often including an item where you exceed your client’s expectation.

**Process**
- The position is sales oriented and involves working towards targets. Commission and incentives are payable for sales achievements.
- Reporting to the Team Leader who is responsible for the success and profit of the team, career development and mentoring.
- Involves roster work to cover after-hours service where applicable. There is no additional pay or day off for this.

**Client Relations**
- Ensure enquiries are actioned within 1 hour, you may request teams support to achieve this goal however if you receive the enquiry you are ultimately responsible for it.
- Provide quality advice and relevant information to clients.
- Listen to client’s needs; give options explaining why you’ve given each option, taking into account directness of routing, cost and client preference.
- Keep client confidentiality within The Travel Group
- Meet and exceed client expectations.
- Resolve client issues in a satisfactory manner to all parties concerned. If an error involves you in any way, own up and make it right, take full accountability for what has happened.
- Visit your clients at least once every 6 months at their offices.
- After hour calls always to be answered with immediate response to requests.

**Teamwork**
- Support, encourage and offer help to other members.
- Share product knowledge and information on fares/destinations.
- Be open to constructive comments from team members, team leader and clients.
- Take ownership for general tasks and duties in the office e.g. Vacuuming, general cleaning, bank recons and other daily jobs.
- Consideration and respect for other team members.
- Adaptable approach to change.
- Attend all after work events as requested.

**Quality Outputs**
- Ensure itineraries and travel docs are professionally presented and thoroughly checked, delivered on time and error free.
- Maintain correct records of transactions & hold updated detailed traveler / company profiles.
- Keeping accurate detail of travel arrangements.
- Always priorities workload, ask team for help if you have more than 3 pending travel requests.
- Attend industry training and seminars.
- Adhere to The Travel Group ethics, culture and beliefs.
- Grow existing clients to their maximum, look for leads, referrals and any opportunities for further growth.

**Productivity**
- Work efficiently to achieve both individual and team monthly sales goals.
- Complete all quotes & the days invoicing before leaving the office for the day.

**Key Performance Requirements**
- Good oral skills with the ability to confidently handle one-on-one and small group situations.
- A capacity to evaluate facts and information and make decisions, including analyzing associated problems, based on those facts.
- Undertake work planning and scheduling.
- Extensive travel experience.
- The capacity to be successful in sales.

**Key Motivational Requirements**
- Ability to perform and follow through tasks without direct supervision or being directed, including searching for relevant information and logically overcoming unforeseen obstacles.
- Ability to maintain set high quality standard at all times even if under trying circumstances.
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards.
- Persist on a task until satisfactory outcome is achieved.
- Be motivated to achieve customer satisfaction and handle occasional difficult situations involving customers.
- Manage daily paperwork and administration.
- Adjust to changes in schedule and frequent interruptions while working at a fast pace and under very tight deadlines.
- Be a team player.

**Environmental Requirements**
- Work alone and with others in an open area office.
- Communicate by telephone and in an informal setting, one-on-one, or in small groups.
- Able to accept direction as set by others as well as able to set down direction
- Work long hours as needed, there is a team environment and lots of company support structures.
- Encouraged being an active participant in business decisions where experimentation is encouraged.
- Leadership is highly visible and interactive but expects team to set their own priorities within general guidelines and control many aspects of their own work.
- Leadership encourages team to try new approaches.
- Work as a team member with friendly competition with co-workers.

**Systems Used**
- Galileo (Amadeus conversion cause available)
- Outlook & QuckTrav (back office system)

**Salary**: R7,500.00 - R15,000.00 per month

**Experience**:

- Travel Agent: 1 year (preferre

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