Switchboard / Customer Engagement Agent: Cape Town

3 weeks ago

Cape Town, South Africa Salesforce Recruitment Full time

Our client in the manufacturing industry requires a National Switchboard / Engagement Agent to join their team in Montague Gardens. As the voice of the company you will need to be highly efficient and exceptionally outgoing and friendly.

**If you are this ray of sunshine and have superior telephone/internal sales skills - this is the role for you**

You will be tasked with handling the main switchboard for the business, to welcome and handle all walk-in collecting customers in the CT office. This role will also act as a backup to the customer service department as a whole.

**Purpose of the Role**:
**Switchboard role**

Answer all incoming calls that go through the switchboard and transfer them to the necessary person

**Collecting/Walk-in Customers**

Welcome the customer & assist with processing necessary documentation until the customer has loaded and left the premises

**Client Engagement Agent - (Backup role)**

You will be the most frequent point of contact between a customer and the business, and will ensure that orders are promptly and efficiently processed through to fulfilment in accordance with the customer’s request
- Co-ordinating the activities of all departments involved in the sales order fulfilment process
- Provide timely and accurate information about the order to the customer and responsible Account Manager
- Checking stock availability and liaising with supply chain to ensure fulfilment of the order on the customer’s required delivery date
- Creatively identifying possible solutions in the event of insufficient product availability or delays
- Keeping customers informed of any changes in the timing of their orders due to stock problems
- Promptly dealing with all enquiries or complaints
- Ensuring customer quotes are followed up and closed off timeously
- Analyse stocks for the relevant regions and make proposals on safety stock and re-order levels
- Ensure month-end deadlines are efficiently and promptly met
- Ensure customer complaints are promptly dealt with
- Minimum Grade 12 and a valid driver’s licence
- At least 5 years’ experience in a similar role
- Possess a natural curiosity to proactively present solutions
- Previous Pastel experience advantageous
- Ability to multitask and work in a highly pressurised environment
- Highly organised, strong attention to detail, excellent time management
- Strong communication/people skills
- Positive attitude & willing to help
- A passion for customer service
- Ability to pick up the phone & sell with confidence
- Comfortable working to deadlines

Computer literacy - MS Office, specifically Excel

Pastel / Sage would be an advantage

A generous salary is on offer with a group life cover plan.

**Job Types**: Full-time, Permanent

**Salary**: R24,000.00 - R27,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Pastel: 1 year (preferred)

License/Certification:

- Drivers License (required)

Application Deadline: 2023/05/19

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