Call Centre Agent 2

2 weeks ago


Cape Town, South Africa City of Cape Town Full time

ELIGIBILITY

CLOSING DATE

22.04.2024

REFERENCE NUMBER

CS 47/24 ext

SALARY

**Basic Salary**: R220 458 p.a.

DEPARTMENT

Customer Relations

DIRECTORATE

CORPORATE SERVICES Call Centre Agent 2

**Requirements**:

- Grade 12
- Minimum of 2 years’ call centre or Customer Care

Experience
- Computer proficiency(MS office, Skype and SAP)
- Fully bilingual in at least 2 official languages of the Western

Cape
- Must be willing to work shifts

Key Performance Areas
- Attend to all customer interactions in a consistent and

accurate manner
- Solve customer queries efficiently and appropriately
- Resolve a minimum of 80% of customer complaints

and queries.
- Act as a buddy to new staff and transfer of knowledge
- Efficient logging of calls via SAP
- Build relationships with department within the City

outside normal working hours during emergencies and planned

overtime, shift and will be on standby when required.

How to Apply

Town, you are consenting to the use of your personal information

Recruitment and Selection purposes. In addition, you may be

required to undergo, including but not limited to, Criminal and

Security Checks, Personal Verification, and Lifestyle Audits,

throughout your recruitment process and/or subsequent

employment.


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