Incident Manager

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

**Overview** Our client requires technical assistants to work within a 24/7 Fault Management Environment dealing with monitoring of RAN Active - Element alarming as well as RAN Environmental alarming requests, ownership of all Incidents relating to events and ensuring restoration of service, quality management and process adherence. **Role and...

SUMMARY AND PRIMARY OBJECTIVES, SCOPE OF WORK DELIVERABLES AND ACTIVITIES OUR CLIENT REQUIRES A TECHNICAL OPERATIONS MANAGER TO WORK WITHIN THE OPERATIONS FAULT MANAGEMENT SERVICES (NOC) ENVIRONMENT, DEALING WITH ALL INCIDENTS/ EVENTS /TASKS AS WELL AS ANY TACTICAL CHANGES RELATING TO NETWORK MANAGEMENT CENTRE APPLICATIONS AND INFRASTRUCTURE...

**A.** **Information Security Governance** i. Establish, communicate and maintain information security policies, standards, procedures and other documentation that support information security, ii. Facilitate the development of an information security strategy aligned with the University’s IT governance model and its strategic goals and objectives, iii....

A dynamic, vibrant and growing cosmetics business is looking for an IT Manage to join their team in Bellville, Cape Town. This IT Manager will manage the Service Delivery Department and report to the Service Delivery Manager, and would ideally have a strong technical background (hardware, maintenance, end-to-end support). **DUTIES & RESPONSIBILITIES, NOT...

**Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

CAREER OPPORTUNITY We have an amazing opportunity for an IT Services Manager role in our Belville Head Office (Cape Town). This role will follow the ITIL principles and is responsible and accountable for Santam’s Change, Incident, and Problem Management. Managing and assisting the direct reports when required. Primary responsibilities: Coordinate and...

**CAREER OPPORTUNITY** - Santam BITS has a career opportunity for a **Head of IT Service Management** in the Core Platforms, Applications and ITSM department which will be based in the **Western Cape.** **KEY RESPONSIBILITIES** - ITSM Strategy Development & Execution: - Develop and implement a robust ITSM strategy that aligns with Santam's business...

**Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Bellville, Western Cape- **Job Title**: IT Technical Manager- **Salary**: R55,000- **Education Level**: Diploma- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**IT Technical Manager - Bellville, Cape Town.**: A renowned cosmetic company is looking for an “IT Technical...

**Reference**: 7807 CC **Consultant**: Charne Coetzee Oversee day-to-day technical Operations within the ITOC Manages the hiring of, staffing, and maintenance of a diverse and effective workforce. Responsible for technical career development/planning, technical performance, mentoring and coaching the of team members. Oversees the work of junior employees...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

**Overview** A Technical Assistant learner will receive training/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event Management and Incident Management on a 24/7 basis, Each learner will take responsibility for the following during the program: Monitoring of the network alarming. Timeous logging of...

A dynamic, vibrant and growing cosmetics business is looking for an IT Manager to join their team in Bellville, Cape Town. The role is responsible the overall health, performance, integrity, security and compliance of IT infrastructure services, ensuring that optimal service levels are maintained. **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Ensure...

**ROLE PURPOSE** - Assist the IDM Project/Task Coordinators by acquiring Server details for proposed new builds and existing servers. This includes and is not limited to Physical Server builds, VMware server Builds Server scale out and scale up and Cloud infrastructure deployments. - Attend project meetings relating to infrastructure demand requests where...

**SUMMARY AND PRIMARY OBJECTIVES, SCOPE OF WORK** Our client requires a technical operator to work within a microwave environment - Network Management Centre (Telecommunications) that currently deals with Event Management and Incident Management on a 24/7 basis, A Technical Assistant is responsible for the following: - Monitoring of elements and...

**CAREER OPPORTUNITY** - Santam BITS has a career opportunity for a senior role of Information Security Systems Analyst in the Business Information and Technology Services (BITS) department which is based in the Western Cape or Gauteng.**KEY RESPONSIBILITIES** **Security Analysis and Monitoring** - Analyse and assess security measures within the...

**Brief description of the vacancy**: Install and maintain company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience. **Experience required**: - 2 - 5 years’ experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role - Experience working...

dynamic, vibrant and growing IT company is looking for an Specialist Service Agent (Strong T2 or entry-level T3) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions....

Responsible for providing operational information technology security support to ensure that the organization is not compromised in any way. **Permanent, Cape Town based** **Role Responsibilities** **Logical Access Administration**: Service new requests to create, adjust and remove users and access on the following environments: - Microsoft Active...

**Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...