Itoc Technical Manager

3 weeks ago


Bellville, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**: 7807 CC

**Consultant**: Charne Coetzee

Oversee day-to-day technical Operations within the ITOC
Manages the hiring of, staffing, and maintenance of a diverse and effective workforce.
Responsible for technical career development/planning, technical performance, mentoring and coaching the of team members.
Oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
Oversees the monitoring and tuning of the system to achieve optimum performance levels in standalone and multi-tiered environments.
Provides oversight to the system administration team which conducts system analysis, configuration management, and develops improvements for system software performance, and pay discussions of team members.
Provide technical training and support across multiple technologies and tooling platforms.
Ensures that the team performs incident triage, problem determination, and root cause analysis in accordance with Service Level Agreements.
Monitors performance of operational processes including incident management, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements.
Responsible for informing Management, partners and peers about performance and service availability
Primarily deals with partners, customers, vendors, engineers and the internal technical teams
Coordinates the duty shift schedule and effective capacity planning for the ITOC

**Qualifications**:
Grade 12 (National Senior Certificate)
Minimum of 7 years’ experience in a 24*7 Operations Center environment
Minimum of 2 years Team management experience
Minimum of 5 years Technical Lead experience
Extensive experience in Monitoring and Event Management Toolsets
ITIL Foundation
Understanding of Tooling and
VCP - VMware Certified and/or CCNP+ or similar IT related qualification
Experience in Administration and deployment of IT Infrastructure and technologies such as Microsoft Server, Azure, O365, VMWare, Veeam, SCCM, Networking and Security Infrastructure.
Advanced Microsoft Suite experience - Excel, Word, MS Teams, PowerPoint etc.

**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.



  • Bellville, South Africa Exceed Hr Full time

    **Reference**: 7807 CC **Consultant**:Charne Coetzee - Oversee day-to-day technical Operations within the ITOC - Manages the hiring of, staffing, and maintenance of a diverse and effective workforce. - Responsible for technical career development/planning, technical performance, mentoring and coaching the of team members. - Oversees the work of junior...

  • IT Technical Manager

    2 weeks ago


    Bellville, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Bellville, Western Cape- **Job Title**: IT Technical Manager- **Salary**: R55,000- **Education Level**: Diploma- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**IT Technical Manager - Bellville, Cape Town.**: A renowned cosmetic company is looking for an “IT Technical...

  • IT Technical Manager

    2 weeks ago


    Bellville, Western Cape, South Africa HR Talent Partner Full time

    Job Overview:Date Posted: Posted 5 hours ago-Location: Bellville, Western Cape-Job Title: IT Technical Manager-Salary: R55,000-Education Level: Diploma-Job Level: Management-Minimum Experience: 5- 7 YearsIT Technical Manager - Bellville, Cape Town:A renowned cosmetic company is looking for an "IT Technical Manager" to join their team on a full-time permanent...


  • Bellville, South Africa CBRE Excellerate Full time

    Position title : Junior Technical Manager Position reports to : Senior Operations Manager Business Unit : Facilities Management **Main purpose / objective of the position**: To plan, implement, maintain and optimise infrastructure and equipment in buildings and other facilities, as well as plan, direct, and coordinate for all activities concerned with the...


  • Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...


  • Bellville, Western Cape, South Africa CBRE Excellerate Full time

    Position title : Junior Technical ManagerPosition reports to : Senior Operations ManagerBusiness Unit : Facilities ManagementMain purpose / objective of the position:To plan, implement, maintain and optimise infrastructure and equipment in buildings and other facilities, as well as plan, direct, and coordinate for all activities concerned with the...


  • Bellville, South Africa Excellerate Full time

    **Position title : JuniorTechnical Manager** **Position reports to : Chief Engineer** **Business Unit : Facilities Management** **Main purpose / objective of the position**: To plan, implement, maintain and optimise infrastructure and equipment in buildings and other facilities, as well as plan, direct, and coordinate for all activities concerned with the...

  • IT Technical Manager

    4 weeks ago


    Bellville, South Africa Job Crystal Full time

    A dynamic, vibrant and growing cosmetics business is looking for an IT Manager to join their team in Bellville, Cape Town. The role is responsible the overall health, performance, integrity, security and compliance of IT infrastructure services, ensuring that optimal service levels are maintained. **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Ensure...

  • Technical Director

    2 weeks ago


    Bellville, Western Cape, South Africa Edge Personnel (Pty) Ltd Full time

    You will be responsible for but not limited to:- Technical Delivery Management:_Responsible for technically leading aspects of projects, supporting Project Managers and technical teams to deliver within scope, budget, timeframe, and high-quality standardsEngages with project technical teams within a field of expertise to confirm project approach and review...


  • Bellville, Western Cape, South Africa Excellerate Full time

    Position title : JuniorTechnical ManagerPosition reports to : Chief EngineerBusiness Unit : Facilities ManagementMain purpose / objective of the position:To plan, implement, maintain and optimise infrastructure and equipment in buildings and other facilities, as well as plan, direct, and coordinate for all activities concerned with the infrastructure and...


  • Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateOur vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...


  • Bellville, South Africa Nexio Full time

    **Overview** Our client requires technical assistants to work within a 24/7 Fault Management Environment dealing with monitoring of RAN Active - Element alarming as well as RAN Environmental alarming requests, ownership of all Incidents relating to events and ensuring restoration of service, quality management and process adherence. **Role and...

  • Technical Assistant

    3 weeks ago


    Bellville, South Africa Nexio Full time

    **Overview** Our client requires technical assistants to work within a 24/7 Fault Management Environment dealing with monitoring of RAN Active - Element alarming as well as RAN Environmental alarming requests, ownership of all Incidents relating to events and ensuring restoration of service, quality management and process adherence. **Role and...

  • Technical Lead

    5 days ago


    Bellville, South Africa Excellerate Full time

    Position title : TECHNICAL LEAD Position reports to : FACILITIES MANAGER/ACCOUNT LEAD Business Unit : FACILITIES MANAGEMENT **Main purpose / objective of the position**: CBRE Excellerate Facilities Management is a leading global provider of integrated facilities and corporate real estate management. The Technical Services Lead ensures that the...

  • Technical Director

    2 weeks ago


    Bellville, Western Cape, South Africa AECOM Full time

    Company DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...

  • Technical Director

    2 weeks ago


    Bellville, Western Cape, South Africa AECOM Full time

    Company DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...


  • Bellville, Western Cape, South Africa Nexio Full time

    OverviewOur client requires technical assistants to work within a 24/7 Fault Management Environment dealing with monitoring of RAN Active - Element alarming as well as RAN Environmental alarming requests, ownership of all Incidents relating to events and ensuring restoration of service, quality management and process adherence.Role and Responsibilities:A...

  • Technical Specialist

    4 weeks ago


    Bellville, South Africa Nexio Full time

    **OVERVIEW** Our client requires technical specialist to work within a fault management environment to provide high level technical support. **ROLE AND RESPONSIBILITIES**: A Technical Specialist is responsible for the following: - Liaise with third party NOC engineers and High-Level Support where necessary to seek support on network faults - Communicates...

  • Technical Assistant

    4 weeks ago


    Bellville, South Africa Nexio Full time

    **OVERVIEW** Our client requires a Technical Assistant to work within a fault management environment, providing a monitoring and incident management service on a 24x7 basis. **ROLE AND RESPONSIBILITIES**: A Technical Assistant is responsible for the following: - Monitoring Netcool and Network Management Elements in all regions - Identify unreachable...

  • IT Technical Analyst

    4 weeks ago


    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...