Current jobs related to IT Service Desk Manager - Johannesburg - BASHR Consulting

  • IT Service Desk Manager

    1 week ago

    Johannesburg, South Africa Pink Elephant South Africa Full time

    Job description We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY...

  • Service Desk Manager

    1 week ago

    Johannesburg, South Africa Impronics Technologies Full time

    Main Responsibilities Team Leadership & Management: Lead, mentor, and develop a team of service desk professionals, ensuring they are well‑equipped to handle IT support requests efficiently and professionally. Incident & Request Management: Oversee the resolution of technical issues and service requests from bank employees, ensuring all incidents and...

  • Service Desk Manager

    1 day ago

    Johannesburg, South Africa Pink Elephant South Africa Full time

    The IT Service Desk Manager is responsible for leading and managing the IT Service Desk team to ensure timely and effective resolution of IT support requests. The role ensures high levels of customer satisfaction, drives operational efficiency, and ensures service levels are met or exceeded. The manager is also responsible for implementing best practices,...

  • Service Desk Manager

    3 days ago

    Johannesburg, South Africa Turrito Full time

    **Description of role**: Manage the performance & delivery of the Turrito Service Desk to ensure that customer expectations are met or exceeded from all aspects; from ticket resolution to monthly reporting. Responsible for ensuring that the staff are exceeding expectations in their daily performance, meeting defined metrics, and leading from the front by...

  • Service Desk Agent

    2 weeks ago

    Johannesburg, South Africa Cortez Executive Search (Pty) Ltd Full time

    4 x Mandarin Service Desk Age 4 x Italian Service Desk Agents 4 x German Service Desk Agents Good, professional telephone etiquette- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. - Ensure that all calls are logged within ITSM tool as per the...

  • Service Desk Coordinator

    3 weeks ago

    Johannesburg, South Africa Network Recruitment Full time

    A leading organization is seeking a Service Desk Coordinator to support IT infrastructure within the MIS department. This role involves providing technical support, managing IT resources, and contributing to IT projects in alignment with ITIL standards. Youll work closely with the IT Service & Operations Manager to ensure continuity of service and deliver...

  • IT Service Desk Analyst

    1 week ago

    Johannesburg, South Africa Pink Elephant Full time

    **MAIN RESPONSIBILITIES**: - Follow communication “scripts” when handling different topics - Logging and tracking of incidents and requests. - Provide excellent customer service - Properly diagnose issues and route unresolved issues to the next level of support - Provide 1st and 2nd line IT and Technical support by using available tools and provide...

  • Managed Services Client Service Desk Agent

    5 days ago

    Johannesburg, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Internship

    1 week ago

    Johannesburg, South Africa Pink Elephant Full time

    **Main Responsibilities**: - 1st and 2nd line IT and Technical support - Logging and tracking of incidents and requests - Logging and communicating all incidents to customers and IT - Remote support - Troubleshooting of Basic Network Related issues (Especially pertaining to LAN; WAN and Telkom Voice related issues) - Assist with Printer issues - Ability to...

  • Managed Services Client Service Desk Agent

    2 weeks ago

    Johannesburg, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

IT Service Desk Manager

2 weeks ago

Johannesburg, South Africa BASHR Consulting Full time

Are you fascinated by leading and managing a team? If so, check this out

SA’s leading tech company is looking for a seasoned IT Service Desk Manager to take total responsibility for the performance and constant development of the Service Desk, while ensuring delivery of contractual duties.

**The role will consist of**:

- Managing Service Desk Analyst and Desktop support Team
- Communicate effectively, build, and maintain relationships
- Manage all IT related issues, internal, vendors and day to day management of the team’s performance
- Onboard and off-boarding team
- Manage and report on business functions assigned to the Service Desk

**Requirements**:

- Tertiary qualification in Computer Science or related field
- 8 years’ experience in a technical support role
- 5 years’ experience as an IT Service Desk Manager

**Job Type**: Temporary

**Salary**: R50,000.00 - R62,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)