Service Desk Analyst

**Role Summary** **Responsibilities** As IT Service Desk Analyst, you will report to the South Africa IT Manager, and this position will encompass a number of key areas: - End user support, involving helping to identify, troubleshoot and resolve issues on all systems - Manage help requests via a Help Desk ticketing system and perform resolution - Monitor...

We're a leading provider of IT support services to small and medium sized businesses in London. The successful candidate will join our service desk team in Johannesburg, which provides end-user technical support via email, telephone and remote desktop to our clients.We require a highly driven, self-motivated engineer with excellent communication skills as...

Are you fascinated by leading and managing a team? If so, check this out! SA’s leading tech company is looking for a seasoned IT Service Desk Manager to take total responsibility for the performance and constant development of the Service Desk, while ensuring delivery of contractual duties. **The role will consist of**: - Managing Service Desk Analyst...

**Location**: Johannesburg, Gauteng **Job Title**: Junior Service Desk Analyst **Salary**: R20,000 - R25,000 **Salary Type**: Negotiable**Education Level**: Diploma**Job Level**: Junior**Required Experience**: 1 - 3 Years Featured Job ListingsScrum Master - Cape Town, Western Cape - xneelo - Full Time, PermanentIT Support Services Internship - Cape Town,...

Location: Johannesburg, South Africa **DUTIES AND RESPONSIBILITIES** - 1st line IT and Technical Support - Troubleshooting and analysing IT related hardware and software issues. - Logging and tracking of incidents and requests. - Track, route and redirect tickets to correct resources/ resolver groups. - Escalation of re-occurring incidents and identify...

Job Overview **Date Posted**: Posted 5 months ago **Location**: Johannesburg, Gauteng **Job Title**: Junior Service Desk Analyst **Salary**: R20,000 - R25,000 **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Junior **Required Experience**: 1 - 3 Years Junior Service Desk Analyst - Johannesburg A Junior Service Desk Analyst...

Job Overview **Date Posted**: Posted 5 months ago **Location**: Johannesburg, Gauteng **Job Title**: Junior Service Desk Analyst **Salary**: R20,000 - R25,000 **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Junior **Required Experience**: 1 - 3 Years Junior Service Desk Analyst - Johannesburg A Junior Service Desk Analyst...

We require a Technical Analyst to join our client focused team. The primary function of the role is to respond to and resolve escalated customer IT support calls and maintenance tasks in a polite and efficient manner. And provide an efficient, professional Service to customers. The role entails exposure from small to large IT environments, and from...

Our Client a Global tech firm is seeking an IT Service Desk Manager to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rates and an excellent working environment. The purpose of this role is to lead and manage the IT Service Desk function within the company. Take overall responsibility for the performance and...

Our Client a Global tech firm is seeking an IT Service Desk Manager to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rates and an excellent working environment. The purpose of this role is to lead and manage the IT Service Desk function within the company. Take overall responsibility for the performance and...

**JOB TITLE - SERVICE DESK ANALYST (1st LINE SUPPORT)** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **Key Performance Areas**: -...

Location: Johannesburg, South Africa **DUTIES AND RESPONSIBILITIES** - 1st line IT and Technical Support - Troubleshooting and analysing IT related hardware and software issues. - Logging and tracking of incidents and requests. - Track, route and redirect tickets to correct resources/ resolver groups. - Escalation of re-occurring incidents and identify...

**MAIN RESPONSIBILITIES**: - Follow communication “scripts” when handling different topics - Logging and tracking of incidents and requests. - Provide excellent customer service - Properly diagnose issues and route unresolved issues to the next level of support - Provide 1st and 2nd line IT and Technical support by using available tools and provide...

**Job Number** - 71657 **Job Type** - Permanent **Job Title** - Service Desk Analyst **Computer Skills** - Customer service skills,Technical proficiency,multitasking,problem solving skills **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide technical support and assistance to end-users, helping them resolve IT-related...

Job Description: Service Desk Support Analyst Position Overview Tech Guru - IT for Accounting Firms is looking for a Service Desk Support Analyst who thrives in a fast-paced, dynamic environment and is passionate about delivering a delightful customer experience. This role is perfect for someone who loves technology, is an excellent problem solver, and is...

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. **Qualification**: - A...

Join our team as a Service Desk Analyst within our Customer Experience Team in Government Technology Services (GTS) In this role, you will be providing support to our customers for all IT-related issues. This includes advising and responding to customer enquiries, troubleshooting basic IT issues, and triaging incident tickets to the appropriate teams.Having...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...