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Duty Manager

2 months ago

Cape Town, South Africa HotelJobs.co.za Full time

Career Growth, Hosptiality Recruitment are looking for a Duty Manager to oversee facilities, food and beverage, security and customer service at the stunning 5-star hotel located in the Southern Suburbs of Cape Town.

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

**Responsibilities**:

- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department’s budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility

Requirements and skills
- Work experience as a Duty Manager or similar management role
- Previous experience in the industry preferred
- Customer service experience
- Knowledge of cash management and bookkeeping procedures
- Team management skills
- Strong organizational skills
- Experience with facilities maintenance and/or security
- Strong problem-solving skills
- Availability to work in shifts including weekends
- BSc in Business Administration is a plus