Accommodation Manager
2 months ago
**Key Responsibilities**:
- Oversee daily operations, including reservations, check-ins/outs, guest services, and promotions.
- Manage all financial aspects, including budgeting, forecasting, and financial reporting.
- Ensure guest satisfaction by addressing and resolving any issues promptly and professionally.
- Coordinate housekeeping, maintenance, and other operational departments to maintain cleanliness, safety, and overall guest house standards.
- Develop and implement marketing strategies to promote the guest house and attract new customers.
- Recruit, train, and manage staff to deliver exceptional customer service.
- Comply with health and safety regulations and industry standards.
- Analyze guest feedback and reviews to enhance service quality.
- Establish relationships with local businesses and community organizations to increase the guest house's visibility.
- Manage the online bookings calendar, ensuring availability and smooth coordination.
- Purchase daily essentials for cleaning and breakfast services.
- Coordinate with laundry services and ensure stock control for all necessary supplies.
- Inspect guest rooms daily to ensure readiness for check-ins.
- Handle emergency situations efficiently and professionally.
**Requirements**:
- Proven experience as a Guest House Manager, Hotel Manager, or a similar role in the hospitality industry.
- Strong understanding of hotel management software and online booking systems.
- Excellent interpersonal and communication skills, with the ability to manage and uplift staff.
- Strong financial management, budgeting skills, and attention to detail.
- Experience in recruiting, training, and managing teams to deliver high levels of service.
- Knowledge of health and safety regulations and industry standards.
- A degree in Hospitality Management or a related field is preferred.
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