Junior Duty Manager
3 months ago
**POSITION TITLE**: Accommodation Duty Manager
**REPORTS TO**: Assistant Manager/General Manager
***:
The Accommodations Duty Manager ensures that all guest bedrooms and public areas are cleaned to the highest standard. Directly manages the housekeeping department. Ensures strict compliance with hotels policies and processes. Actions guest welcoming, check in and does hotel and room orientation when guests arrive. Knowledge in reservations to assist with reservations when needed. To fill in and action reservation enquiries in the absence of the Accommodations Manager or Assistant Manager.
**POSITION DUTIES**:
- To meet and give feedback to Assistant Manager and Accommodation Manager on a daily, weekly, and monthly basis.
- To ensure all staff in Housekeeping and Front Office departments comply with Hotel Policy regarding uniform and personal hygiene.
- To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
- Liaise with Reception regarding Room Moves, VIP Guests, Special Needs and act on any information given.
- Check on in-house guests during breakfast to ensure their needs are met.
- Address any concerns or requests to enhance their comfort and satisfaction.
- Issue keys, room lists, housekeeping and porters/assistants check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and to check them before check in time, or at end of shift.
- Check all work given to the porters and assistants throughout the day (minibars, linen etc.) to ensure standards are being adhered to.
- Excellent knowledge on of how to inspect rooms and the property.
- Regularly inspect guest rooms, public areas, recreational area for cleanliness, appearance and to make sure that these areas are kept as per the hotel’s standard.
- Ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to releasing rooms back to front desk.
- Ensuring that accommodation is clean, well maintained and attractively presented.
- Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
- Ensure Guest’s and Hotel Laundry and Dry Cleaning is dealt to the standard laid down by the hotel management.
- Maintain a par stock levels of stationary, linen, and amenity requirements in order to ensure consistency in standards.
- Knowledge of local and company hygiene, health, and safety regulations
- Developing and utilising check lists for regular preventative maintenance.
- Developing and utilising check lists for regular cleaning and upkeep.
- Conduct meetings and training sessions as and when required.
- To actively train all staff to the standards laid down in the SOP’s and monitor their work performance.
- Approving duty rosters for housekeeping and laundry always taking into account the hotel status (Arrival / Departure / Occupancy).
- Monitor staff performance to ensure that guests are happy.
- Minimise wastage of materials and energy through careful monitoring of staff.
- Train staff on answering guest enquires about hotel policies and services.
- Be prepared to assist in other departments as needed.
**PREREQUISITES**:
Must be able to work on their own initiative and have the ability to lead and direct the team in line with guidelines and standard of a luxury boutique establishment.
Must be able to communicate in English writing and speaking. Should be able to work on their own initiative and have the ability to lead and direct a team. Good personality and Positive interpersonal skills required. Exhibit excellent knowledge of guest service.
**PERSONALITY**:
Fluent in English.
Being reliable and trustworthy.
Communicate well.
Always ready to help and assist.
Ready for a new challenge in life and a long-term involvement in his/her future job.
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