Service Consultant X5

2 months ago

Centurion, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation,and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**Requirements**:

- Matric
- 1 — 2 years of Momentum Medical Scheme experience isessential
- Relevant tertiary qualification would be an advantage
- 2 - 3 years of client serviceexperience
- Good understanding of the industry would be an advantage
- Knowledge of Momentum Health product would be an advantage
- Knowledge of Oracle System would be an advantage

**Duties & Responsibilities**
- Identifying risks to the companyand escalate accordingly
- Engaging in effective communication and delivery according to Service Level Agreements
- Maintaining a consistent service delivery to ensure client retention and satisfaction
- Obtaining and maintaining broad product and industry knowledgein order to effectively andaccurately respond to customer queries
- Ensuring Service Level Agreements are met and exceeded at all times
- Providing first time resolution onqueries of a complex nature
- Dealing promptly with client requests in a competent, efficient and professional manner
- Driving and supporting effective teamwork within the department
- Engaging in appropriate training interventions to promote own professional development
- Ensuring to demonstrate the company's values on a daily basis
- Recording of all queries and interactions with customers ontothe workflow system
- To ensure the required turnaround time is met
- To ensure that all correspondence sent out is of the highest quality

**Competencies**
- A strong understanding of the medical aid and short term insurance industry will be advantageous
- Take ownership of all queries and ensure that they are resolved timeously and effectively
- Complete documentation as per departmental guidelines in order to meet client needs
- Utilise IT systems effectively, to ensure accuracy of documentation
- Adhere to organisational best practice and legislative requirements
- Take ownership of all queries and ensure that they are resolved timeously and effectively
- Complete documentation as per departmental guidelines in order to meet client needs
- Utilise IT systems effectively, to ensure accuracy of documentation
- Adhere to organisational best practice and legislative requirements
- Adhere to policies and procedures and take corrective action where necessary
- Ensure all risks are mitigated and escalated where necessary
- Adhere to policies and procedures and take corrective action where necessary
- Ensure all risks are mitigated and escalated where necessary

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