Reservations Supervisor
4 days ago
Our client, a 5* hotel situated in Cape Town is in search of an experienced, guest service-orientated Reservations Supervisor to join the team.
**DUTIES AND RESPONSIBILITIES**
- Maximise hotel revenue for groups, meetings and events
- Ensuring hotel compliance with the groups' hotel brand and E-commerce policies
- Growing room revenue and RevPAR Penetration (RPP) by utilizing revenue optimization to maximize the Hotel’s performance versus its competitor set and/or budgeted targets
- Ensuring proper PMS data management, i.e. inventory management, segmentation, rate loading
- Actively promote and sell the facilities through client show around and familiarization events
- The preparation of offers & contracts according to the hotels M&E standards and ensures that it is received signed prior to the commencement of bookings
- Work closely with the FIT Reservations and the Group Sales team to ensure group allocations and reservations are handled diligently and accurately
- Ensure all group requests are being responded to timelessly
- Monitor the prospective/tentative bookings to ensure accurate forecasting
- Monitor group reservations, meetings & events, to ensure standards are met, data is inputted according to standards, conversion of group bookings is handled with a focus on revenue management, and rooming lists are entered in a timely and accurate manner
- Achieves conference and banquet revenue goals by implementing marketing and sales strategies together with the Group Sales team and Revenue Manager
- Achieves profit goals by ensuring that negotiated conference and banqueting rates are in line with hotel profit objectives.
- Provides the Executive Chef and Operations Manager for F&B with accurate forecasts by following up with guests on number of participants upon arrival
- Audits conference and banqueting services and quality on a regular basis and develops and implements strategies to improve results
- Channel sales opportunities to the Group Sales team
- Handle elevated customer queries and complaints relating to Groups, Meetings & Events team
- Responsible for the M&E team being fully compliant with the reservations standards
- Monitor results and take appropriate constructive action
**Requirements**:
- Previous experience in a similar role within a medium to large 4 / 5* hotel
- Strong leadership qualities
- Service driven
-
Reservations Supervisor
3 months ago
Cape Town, South Africa Hilton Full timeReservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...
-
Reservations Supervisor
7 months ago
Cape Town, South Africa Staff Connection Full timeStaff Connection is recruiting a Reservations Supervisor for a hospitality company within Cape Town. - SA citizen - Diploma in Hospitality - Min 5yrs experience within a hospitality reservations environment - Must have supervised a reservations team - Experience in Opera - not negotiable - Group and events reservations - Experienced in dealing with travel...
-
Reservations Supervisor
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor -New Vacancy - Reservations Supervisor** **Head Office - Cape Town** **Requirements**: - Prior hospitality experience required. - Strong focus on quality. - Demonstrates a positive and professional demeanor. - Possesses exceptional time management, communication skills, and customer service. - Proficiency in Opera software is a...
-
Reservations Supervisor
2 months ago
Cape Town, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24200741 **Job Category**Reservations **Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** The Reservations Sales Supervisor plays a key role in maximizing revenue by handling guest...
-
Reservations Supervisor
7 months ago
Cape Town, South Africa Newmark Hotels Full time**JOB TITLE: Reservations Supervisor** **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....
-
Reservations Supervisor
7 months ago
Cape Town, South Africa Newmark Hotels Full timeJOB TITLE: Reservations Supervisor OBJECTIVE: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to...
-
Reserve Supervisor
4 months ago
Cape Town, South Africa City of Cape Town Full timeELIGIBILITY Suitably Qualified CLOSING DATE 27.09.2024 REFERENCE NUMBER SPE 41/24 Ext SALARY **Basic**: R390 093 p.a DEPARTMENT Environmental Management DIRECTORATE SPATIAL PLANNING AND ENVIRONMENT Reserve Supervisor **Requirements**: - Relevant Post-matric certificate; NQF level 5 (Higher Certificate) in Nature Conservation or equivalent and NQF level 2...
-
Hotel Reservations Supervisor
2 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Experienced South African Reservations Supervisor required. Essential requirements: This is a senior position to help manage a busy central reservations department for mulitple properties.** - **_ MIN 5 YEARS WORKING EXPERIENCE AS A "'HOTEL RESERVATIONS SUPERVISOR'' IN HOTELS 100 ROOMS PLUS. THIS POSITION WILL BE BASED IN A CENTRAL RESERVATIONS DEPARMENT...
-
Reservations Supervisor
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance...
-
Reservation Supervisor
7 months ago
Cape Town, South Africa The Twelve Apostles Hotel and Spa Full time**Reservations Supervisor** **for** **Twelve Apostles Hotel & Spa;** **Bushmans Kloof Wilderness Reserve & Wellness Retreat** **Job Purpose**: To assist with the management of the reservations function for two properties, ensuring that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red...
-
Reservations Supervisor
1 week ago
Cape Town, South Africa One&Only Cape Town Full timeReservations Supervisor (6460) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Group Hotel Reservations Supervisor
1 week ago
Cape Town, South Africa Newmark Hotels Full timeNewmark Hotels, a management company with a portfolio of hotels & reserves, is seeking to fill the position of Reservations Supervisor. **SCOPE & PURPOSE OF THE ROLE** Support the Group Revenue Manager in the day to day running and management of the Reservations Department. Support the Reservations Team and guide them in their daily task to assist in...
-
Reservations Supervisor Cape Town
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeRESERVATIONS SUPERVISOR - CAPE TOWN - RNeg Urgently recruiting for an experienced RESERVATIONS SUPERVISOR to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success....
-
Reservations Supervisor
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**_ob Title: Reservations Supervisor - 4* Hotel Group - Cape Town_** **Location: Hybrid - Cape Town or Johannesburg (Flexible)** **Salary: R17,000 - R19,500 (depending on experience)** Synopsis: Join our clients team as a Reservations Supervisor and play a vital role in ensuring the seamless operation of our reservations department. We are seeking a...
-
Reservations Supervisor
2 weeks ago
Cape Town, South Africa Totalstay Full timeTotalstay is looking for a passionate hospitality professional to join our dynamic team. Totalstay is making waves within the hospitality industry with its innovative and hotel-grade approach across a range of product categories. **Purpose** To assist in supervising the reservations team and assist in oversight and processing of bookings and...
-
Reservations Supervisor
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeTo set an excellent example for the team to follow - Make sure you and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and facilities - Help the reservation team in their role, by offering to them all the technical information and tools required for their role in order to engage and assist guests in an informed...
-
Reservations Supervisor
3 months ago
Cape Town, South Africa AccorHotel Full time**Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Reservations Supervisor
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeKendrick Recruitment is now searching for an experienced, vibrant **Reservations Supervisor **for a **luxury hospitality group (hotels & lodges),** to be based at their head offices in the **V&A Waterfront area of Cape Town, Western Cape**. **OBJECTIVE**: The role is for an experienced Reservations Supervisor to manage the day to day running of the...
-
Reservations Supervisor
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeTo set an excellent example for the team to follow - Make sure you and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and facilities - Help the reservation team in their role, by offering to them all the technical information and tools required for their role in order to engage and assist guests in an informed...
-
Reservations Supervisor
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeReservations Supervisor - Luxury Portfolio - Cape Town **Responsibilities**: - Lead by example, setting a high standard for the team to follow. - Ensure comprehensive knowledge of hotel programs, services, accommodations, promotions, rates, and facilities. - Provide technical information and tools to support the reservation team in delivering informed and...