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Spa Receptionist

4 weeks ago

Pretoria, South Africa The Globevest Group Full time

**Salary**:Market related

**Location**:Kameeldrift, Pretoria

**Job type**:Permanent

**Industry**:Hospitality

**Reference Number**:RDT.SR.K.08022024

***

**COMPANY DESCRIPTION**:
Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for a Spa Receptionist to join their team as soon as possible.

***

**JOB DESCRIPTION**:
**MAIN DUTIES & RESPONSIBILITIES**:

- Responsible for the reception areas in the spa as well as co-ordination of all areas to ensure optimum guest experience
- Greeting of all guests
- Answering the telephone
- Assisting guests with questions regarding services and products
- Booking appointments
- Checking guests in and ensuring POS and dockets are completed correctly at the end of the guest's spa treatment
- Dealing with billing
- Serving welcome drinks
- Providing spa tours and upselling
- Complete opening and closing checklists
- Accurately and efficiently schedule, confirm, change and cancel spa appointments
- Maintain a clean, safe, fully stocked and well organized work area
- Attend and participate in trainings and staff meetings
- Assist in all areas of spa operation as requested by management
- Assist with treatments (back-up) if you are trained / qualified
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Ensure client cards are completed and efficiently filed
- Ensure that all guests provide feedback after each visit
- Maintaining and supervising inventory, efficiently performing weekly stock takes and highlighting to the spa manager with stocks are low
- Communicating any process changes, important company information, unavailability of stocks within the spa and other departments as relevant on a regular basis
- Carry out spa administration duties
- Follow the set guidelines and procedures as outlined in the SOP manual

**EDUCATIONAL REQUIREMENTS**:

- Grade 12

**EXPERIENCE AND SKILLS REQUIRED**:

- 3 - 5 years industry experience
- Excellent administrative skills
- ESP experience
- Excellent English verbal / written skills
- Computer literate
- Ability to work late shifts and over weekends (Spa is open Tuesday - Sunday)
- Own transport (highly advantageous)

**POPIA**:
**By Submitting your CV, you confirm that**:

- We may retain your personal information in our database for future matching.
- We may contact you when suitable opportunities arise.
- The information you have provided to us is true, correct and up to date.

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