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Hotel Front Office Receptionist
1 month ago
**Key Performance Area**:
- Ensure satisfaction and comfort of each guest
- Greet all guests and assist them with check-in and check-out
- Process accurate payment for guest accounts
- Maintain a positive attitude and friendly demeanour
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations for accommodation, dining and spa
- Run daily night audit and complete daily, weekly and monthly financial reporting
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed, including ordering, receiving stocktake etc.
- Other duties as assigned
**Minimum Requirements**:
- Matric certificate and preferably hotel school qualification (or similar)
- 2+ years experience working in a hotel receptionist or guest services role
- Knowledge and experience of Opera essential (preferably Opera Cloud), Micros, Microsoft Office products
- Numeracy and administrative skills
- Solid written and verbal communication skills
- Fluency in English, other languages will be beneficial
- Ability to maintain a positive, friendly attitude even under high pressure
- Excellent organisational and multi-tasking skills
- Professional attitude and appearance
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