Account Manager
1 week ago
**QUALIFICATIONS & EXPERIENCE**
- Minimum of tertiary qualification in Human Resources or equivalent
- Certificate in Project Management will be an advantage
- Computer literate (MS Office intermediary skill in word, excel, power-point).
- Minimum of 5 years in a Human Resources environment
- Operational optimization skills with a proven record over a minimum of 3 years of increasing outputs and efficiencies??
- Account Management Experience/Sales experience will be advantageous
- Proven track record in respect of working in collaborative teams
- Proven people skills
- Minimum 2 years experience in a supervisory/team role will be an added advantage
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**DUITES & RESPONSIBILITIES**
Overall YES Account/client Management:
- Manage multiple client accounts at a time while paying attention to detail and managing deadlines.
- Liaise between clients, suppliers, service providers, YES Non-Profit Company (NPC) and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.
**Client Services / Account Management**:
- Understand and action all client contractual obligations to ensure the company meets its SLA obligations and its clients objectives
- Respond to customer queries and implement Organizations project plans in line with its SLA obligations and its clients objectives
- Trouble shoot, actively and proactively resolve client issues and complaints
- Provide input on identifying new products and services that promote YES development and growth
- Drive client service excellence and be customer oriented
***
**Financial Management**
- Implement all yes activities within budgeted costs to meet profitability targets
- Be conscious of costs and use inputs economically while remaining customer focused
- Negotiate and get the best out of suppliers
***
**Risk Management**:
- Evaluate and manage risk in line with Organization Group and Clients HR policies and procedures in line with legal requirements
- Support the identification of risks and impacts
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**Client Risk Management**:
- Ensure host employers and learners obligations are aligned with client and YES requirements.
**Operational Service Delivery**:
- Liaise with and manage relationships with third party service providers including planning delivery of service, reporting and day-to-day management of SLAs
- Collaborate with and assist /coach team members as necessary team while being aware of own contribution /deliverable towards the success and performance of the department
**Reporting**:
- Prepare formal reports on YES program activities monthly in line with clients SLAs
- Prepare monthly client reports to clients
- Report to the General Manager and keep a formal diary of all business obligations on a weekly basis.
**Staff Management**:
- Interacting, coaching, recognizing superior performance and addressing substandard performance of team members.
- Maintain a working environment conducive to productivity, employee wellbeing and retention.
- Recruitment of departmental staff in collaboration with Human Resources Department
- Collaborate on continuous professional development of team members
**COMPETENCIES & SKILLS**
- Strong customer service skills.
- Effective time management to ensure efficient achievement of objectives.
- Accuracy and attention to details.
- Organized, structured and professional.
- Hard working, self-managed and self-motivated.
- Committed to continuous professional development
- Proven assertiveness and problem-solving skills
- A valid drivers license
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