Student Service Administrator New

3 days ago


Stellenbosch, South Africa Placement Dynamics Full time

**STUDENT SERVICE ADMINISTRATOR**
**NEW**

**Location***:

- Stellenbosch, Western Cape**Contract Type**:

- Permanent**Appointment Date**:

- ASAP**Remuneration**:

- R 12 000 ,00 CTC**Application Instruction**:
**Role description**

This role represents an excellent opportunity in the Financial Education Sector. The Administrator must be exceptionally well organised and efficient, and used to dealing with a diverse workload, has strong numeracy and literacy skills and excellent communications skills.

As the Administrator, you will be responsible for the following:
**Customer Service & Student contact**- Ensure that all documentations are processed correctly, including following up on outstanding signed SLA. Always ensure that all SLA’s remain up to date.- To build and maintain good relationships with students, customers and colleagues.- Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follows up on outstanding/incorrect documentation uploaded by students/corporate clients.- Drive and ensure high customer services delivery to students and corporates.- Assist with generating reports for students and corporates.- Maintain a high quality, client satisfaction after sales service-
- Attend to all technical queries which includes but not limited to:
**Sales Administration**-
- Qualify sales leads and connect them with the correct sales channel- Assist with providing sales documentation and information- Assist in the administering of all bulk enrolments- Ensure attendance of all relevant sales and administration training.- Ensure that all student records are updated on the database- Ensure that all student queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA- Assist sales team in meeting daily activity and enrolment targets set by the head of sales.

**Minimum Requirements & Skills**- Minimum of a Grade 12 Qualification- Further Qualification in Administration will be an advantage.- Call Centre Sales admin experience, or sales admin experience.- Relevant work experience inclusive of data-capturing- Experience in an educational environment entailing one on one interaction is highly preferred.- Ability to use technology (Excel, Outlook, Web, databases, CRM), high level verbal and written communication skills.- Higher education sales and marketing experience/knowledge (Advantageous)- Knowledge about Class of Business, Continuous Professional Development training (Advantageous) and Short-Courses



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