Back Office Administrator
3 months ago
**Introduction**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- We are looking for a dynamic person with a passion for enabling clients towards their financial success. This will be achieved through the Digital Administrator by coordinating and supporting the day-to-day operational and administrative functioning within the Momentum Life digital sales team.**Requirements**:
- Matric / Grade 12 or NQF level 4.
- Minimum of 2 years insurance sales industry experience.
- Must be proficient in Afrikaans and English.
- Knowledge on Momentum Life Insurance products and services will be beneficial.
**Duties & Responsibilities**
- Provide all stake holders with trustworthy support to ensure their clients are serviced
- Ensure digital capabilities available are used to enable the administration process.
- Ensure product house ‘way of work’ and SLA are adhered
- Focus on the quality of instructions received by all stakeholders internal and external
- Build and maintain good relationships with various stakeholders so the business can maximise value from these relationships.
- Understand stakeholders' problems and challenges and identify ways the business could better address those needs
- Interact with stakeholders to manage service offerings, address queries and strengthen their satisfaction with the business.
- Identify and report process and system failures and enhancements to improve stakeholder experience
- Accurately capture and check new business documentation for errors and completeness
- Escalate faults and other housekeeping issues with the relevant stakeholders
- Timeously complete all administrative and reporting duties, related to the role within the agreed timeframes
- To utilize BPM across all processes and to effectively migrate from AWD (Reporting on errors received according to process)
- Ensuring the termination process is adhered too, and ensure all stakeholders are informed
- Ensure that the onboarding of stakeholders is seamless and accurate
To accurately perform policy book transfers
**Competencies**
- Adopting Practical Approaches
- Making Decisions
- Meeting Timescales
- Checking Things
- Following Procedures
- Managing Tasks
- Upholding Standards
- Producing Output
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