Deputy Hotel Gm- F&b

2 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

A 5* luxury, leisure property seeks a Deputy GM/F&B

To effectively manage the day to day operations and employees as well as ensure guest satisfaction. Supporting and aiding the General Manager in achieving the profitability of the hotel and operational success
- ** Operational**

Assist the General Manager in the day-to-day operations

Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.

Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

Performs daily, weekly and monthly property inspections.

Ensures property, grounds, physical plant and work areas maintained to standard.

To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.

To work closely with other team members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

To taste and monitor the food and beverage products served throughout the operation, providing feedback where appropriate.

To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- Leading the team by example,
- Maintaining good relationships with the team,
- Training of reporting lines in terms of rules and regulations, and
- Focus on guest delight,
- Maintaining an impeccably professional appearance,
- Remaining friendly and professional at all times, and
- Offering engaging and empathetic service.
- To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations.



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