Group Reservations Consultant
3 weeks ago
Reservations Consultants are responsible for all calls, reservations and quotations for all properties within our clients portfolio.
Group Reservations experience is essential to be considered for the position
**MINIMUM REQUIREMENTS**
- 3 years group consultant experience within a Hotel environment
- 2-years Opera Experience
- Hospitality Management Diploma advantageous
- Microsoft Suite
**DUTIES & RESPONSIBILITIES**
- Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
- Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately.
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for reservations in all business segments
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
- Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Immediate communication, to front office, of amendments to on the day arrivals.
- Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
- Follow-up on any special requests, tourism service bookings and arrival times.
- Follow up on all trade peak bookings within the portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
- Communication of any special / VIP bookings to Reservations Manager and Front Office.
- Guest complaints and follow up - communicated to management
- Accept waitlist reservations, record and follow up on PMS
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