Airbnb Host

Join us at Village N Life, where we invite you to embark on a transformative journey as our Airbnb Host extraordinaire, stationed in the vibrant community of Camps Bay. Here, we don't just provide accommodation; we curate the very essence of hospitality and warmth. As the steward of our Airbnb havens, you'll be the architect of memorable stays and the guardian of a thriving guest experience. Your role extends beyond hosting—it's a canvas for crafting extraordinary memories. Embrace the fusion of hospitality and creativity, where every guest interaction tells a story of excellence.

**Minimum requirements**

**Education**:Grade 12 or equivalent

Must speak, read, write, and understand English at a professional level Computer literate.

**Expereince**: 3-5 year’s working experience in hospitality

Opera knowledge (or similar PMS) (advantageous)

**Duties and Responsibilities**:

- Property and Product Knowledge of all products and brands within the Village n Life group, but with a focus on selected Airbnb properties.
- Product knowledge is a responsibility not a function.
- Policies and Procedures
- Understanding of target audiences for the property/brand and tapping into the Hermanus community to build the business.
- Support the creative thinking on development of new products and offerings.
- Play a key role in the improvement and maintenance of standards within all allocated properties.

**Customer Service**
- Assist with general enquiries with a “can do” attitude.
- Maintain relationships to ensure top of mind awareness.
- Exceptional customer care and service delivery
- Assist in investigating and resolving customer complaints.
- Clear understanding of all customer related departments.

**Operations**:

- Manage the day-to-day operations of Housekeeping and Maintenance alongside the relevant department heads.
- Maintain and enhance the product to ensure a superior product is always delivered to our guests.
- Provide suggestions for improvement to the overall product offering Upper Management.
- Review and implement approved standard operating procedures with guest comfort always top of mind.

**Sales and Reservations**
- Promote and Sell the products and services using up-selling and suggestive selling techniques.
- Processing of reservations
- Follow ups on enquiries and leads.
- Compiling quotations and invoices accurately
- Assist with booking of additional services, including spa treatments, restaurant reservations and activity bookings - details to appear on correspondence and PMS accurately.
- Record special billing arrangements for reservations in all business segments.
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guest’s special requests to meet and exceed guests’ expectations.
- All Village n Life standard operating procedures and policies to be followed and adhered to

**Administration**
- Maintain sales records across all marketing efforts:

- Keeping record of success rate, revenue achieved and notes for future reference.
- Researching, creating, and maintaining pro-active guest lists and databases.
- Control and record keeping of related sales activities.

**Marketing**
- Brainstorm marketing campaigns for the products/brands
- Create job bags for marketing and production team, providing all sales information accurately.
- Assist with content creation and maintenance on various relevant channels.

**Other**
- Able to work shifts - according to operational requirements.