Night Auditor/receptionist

3 weeks ago

Constantia, South Africa The Liz McGrath Collection Full time

The purpose of the position is to correspond with local and international guests at the property and to balance the daily revenue report.

**Minimum Experience and Qualification Required**:

- Grade 12
- 2-3 years’ experience in a 5-star hotel or similar environment
- Excellent communication in English (Verbal and written)
- Solid understanding of front of office environment
- Computer Literacy
- Additional Foreign language (beneficial).
- Must be willing to work shifts
- Numerical acumen
- Attention to detail
- Good knowledge of the OPERA system

**Key Performance Objectives**:

- Handle guest inquiries in a professional and effective manner:

- Ensure knowledge of hotel room categories and layout of the property
- Ensure knowledge of different offerings at the property
- Resolution of customer complaints.
- Take ownership of all issues encountered during the night shift,
- Management of guest accounts:

- Pit checks to be done on each shift daily
- Balance daily revenue reports,
- Ensure that all reports get distributed to different department heads daily,
- Operate the hotel’s Property Management System: OPERA Cloud,
- Check guest in upon arrival and check them out upon departure,
- Ability to room guest upon arrival,
- Operate the switchboard and direct calls,
- Restaurant bookings and hotel reservations, and
- Liaise effectively between departments.

**Job Types**: Full-time, Permanent

**Experience**:

- Night Audit 5 Star Hotel: 3 years (required)

Ability to Commute:

- Constantia, Western Cape (required)

Ability to Relocate:

- Constantia, Western Cape: Relocate before starting work (required)

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