Waiter

7 months ago

Constantia, South Africa Crew Life at Sea Full time

As a Cruise Ship Waiter, you will be an integral part of the onboard dining experience, responsible for providing exceptional service to passengers in various dining venues on the cruise ship. You will ensure that guests have a memorable and enjoyable dining experience, delivering high-quality service while adhering to company standards and guidelines.

**Duties and Responsibilities**:
**Customer Service**:Greet passengers warmly, escort them to their tables, and ensure their comfort.
Present menus, answer questions about menu items, and provide recommendations.
Take orders accurately and efficiently, considering dietary restrictions and preferences.

**Table Service**:Serve food and beverages promptly and professionally, following proper etiquette.
Ensure the correct table setup, including utensils, glassware, and linens.
Anticipate guests' needs and respond promptly to any requests.

**Food and Beverage Knowledge**:Possess a comprehensive understanding of the menu offerings, including ingredients and preparation methods.
Offer explanations and suggestions about menu items, specials, and wine pairings.

**Order Processing**:Transmit orders to the kitchen and bar using the appropriate electronic systems.
Monitor order preparation and ensure accurate delivery to tables.

**Upselling and Revenue Generation**:Promote additional menu items, specials, and premium beverages to enhance guest experience and increase revenue.

**Hygiene and Safety**:Adhere to all food safety, sanitation, and hygiene standards.
Monitor and maintain cleanliness of the dining area, ensuring a pleasant atmosphere.

**Team Collaboration**:Coordinate with kitchen staff, bartenders, and fellow waitstaff to ensure seamless service.
Assist colleagues as needed during peak service times.

**Special Events**:Participate in special events, theme nights, and promotions as required.
Provide exceptional service during formal dinners, cocktail parties, and other onboard gatherings.

**Feedback and Problem Resolution**:Solicit and address customer feedback, aiming to resolve issues and exceed expectations.
Escalate any challenges or concerns to the Head Waiter or Restaurant Manager.

**Training and Development**:Attend onboard training sessions and workshops to enhance skills and stay updated on company policies.

**Qualifications**:

- High school diploma or equivalent; hospitality or culinary education is a plus.
- Previous experience as a waiter, preferably in upscale restaurants or cruise ships.
- Strong customer service skills with a friendly and approachable demeanor.
- Excellent communication and interpersonal skills, including the ability to converse fluently in English (additional languages are a plus).
- Physical stamina to stand, walk, and carry trays for extended periods.
- Adaptability to varying schedules and working in a multicultural environment.
- Knowledge of fine dining etiquette and formal service techniques.

**Note**: Job descriptions can vary based on the cruise line and specific ship. This is a general outline and should be adapted to match the requirements of the particular cruise company you're interested in.

**Salary**: R32,000.00 per month

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