Technical Escalations Consultant
2 weeks ago
We are perfectly poised for exponential growth and international expansion. If you're looking for an opportunity in a face-paced, ambitious business, with a world-class product and a huge, untapped market, then read on
**Our** **VISION**: To discover, manage and protect all our customers' data from a single control centre.
**Our MISSION**: To make our customers life simpler, safer and smarter.
**Our PURPOSE** (our WHY): Our belief that there is a smarter way of doing data management.
**OUR PHILOSOPHY**: At Redstor we have many different styles and strengths, but what we all have in common is our commitment to:
- perform on a high level with high standards,
- deliver great results,
- learn and grow, and
- feel engaged in our work.
**OUR VALUES AND CULTURE - FLIP**:
- **FUN** - Work in a role that suits your nature. Be focused, aligned and engaged.
- **LEARNING** - Fail fast, fail forward. Innovate. Learn and grow.
- **INTEGRITY** - Be upfront and honest. Be accountable.
- **PROFIT** - Customer satisfaction. Increased performance.
**Duties and responsibilities**:
- Assist and advise Technical Support Consultants on active support cases
- Prepare information for Development to enable them to further diagnose issues
- Attend customer calls where required to assist in problem diagnosis
- Escalate issues internally to ensure a speedy response to customer issues
- Analyse log output to assist in problem diagnosis
**Behaviours to demonstrate**
- Highly collaborative and transparent team player
- Passionate, curious, and self-driven
- Hungry for market knowledge
- Evangelize and embrace design thinking
- Exhibit strong attention to detail and analytical skills
- Ability to be upfront, honest, and accountable
**Essential skills, qualifications, and experience**
- Operating System i.e., Windows Linux
- Hypervisor knowledge both VMware and Hyper-V
- Basic Azure knowledge
- Strong communication skills
**Desired skills, qualifications, and experience**
- Experience with Azure DevOps
- Experience with cloud services (Azure, AWS, Google Cloud)
- Salesforce/Xero/AKS (Kubernetes)
Do you want to learn more about Redstor?
Check out YouTube: The new industry standard of data management and protection
Article: Redstor receives growth investment from Bregal Milestone to expand to the US
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